“…When considering sport management research utilizing UGT, there is a gap in the literature in three areas. First, most previous research has been conducted examining social media in the context of Twitter and message boards (Clavio and Kian, 2010;Eddy et al, 2016;Gibbs et al, 2014), which are text-based platforms and more research needs to be done in understanding UGT on visual platforms, such as Instagram (Kim and Hull, 2017). Second, previous studies have examined social content during "normative" periods where planned content pertaining to the core sport product is delivered to consumers (Geurin and Gee, 2014;Osokin, 2019).…”