Motives of customers’ e-loyalty towards e-banking services: a study in Saudi Arabia

Ghali, Zohra

doi:10.1080/12460125.2020.1870063

Cited by 25 publications

(33 citation statements)

References 60 publications

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“…Ghali, Z. 6 investigated the client’s loyalty toward e-banking services as well as the e-trust. He found significant impact of website design and responsiveness on e-trust and satisfaction.…”

Section: Literature Reviewmentioning

confidence: 99%

Adoption of electronic cards using Wi-Fi platform services by clients of banking sector during COVID-19 pandemic

Matar

Alkhawaldeh

2022

International Journal of Engineering Business Management

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Wi-Fi technology is one of the most electronic services that recently emerged in the banking sector that provides significant benefits to clients and banks. Thus, the study aims to validate the factors influencing the adoption of Wi-Fi (Near Field Communication) technology by banking sector clients using an extended technology acceptance model. One hundred sixty-two valid surveys were gained from Jordanian clients via an online survey. Data were analyzed using the PLS-SEM technique. Perceived usefulness, perceived ease of use, and perceived bank credibility all have a significant effect on the adoption of Wi-Fi technology services. However, perceived awareness, reference groups, and security concerns have no significant effect on the adoption of Wi-Fi technology services. The research has several implications for theory and practice. It also makes several suggestions for future studies and points out some limitations.

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Section: Literature Reviewmentioning

confidence: 99%

Adoption of electronic cards using Wi-Fi platform services by clients of banking sector during COVID-19 pandemic

Matar

Alkhawaldeh

2022

International Journal of Engineering Business Management

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“…According to Rodríguez, et al (2020) e-loyalty is defined as positive repetitive behavior in visiting websites or using applications. According to Ghali (2020) e-loyalty is the behavior of customers to visit and review certain websites or applications and make transactions conveniently. There are 3 indicators to measure e-loyalty according to Prisanti., et al (2019) which include Saying Positive Things, Recommending To Others and Continuous Use or Purchase.…”

Section: E-loyaltymentioning

confidence: 99%

The effect of e-service quality on e-loyalty mediated by e-trust and brand image variables

Pratiwi

Sunaryo²,

Mugiono³

2021

IJRBS

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The amount of e-wallet providers in Indonesia is so many, so there is intense competition between each e-wallet provider. The tighter competition for e-wallet, makes users not only loyal to one type of e-wallet and makes users switch brands or providers in using an e-wallet. This study aims to investigate the factors that influence e-service quality on e-loyalty mediated by e-trust and brand image. This research is categorized as explanatory research. Respondents in this study were users of the OVO e-wallet application in Malang City, determining the number of samples in this study using a purposive sampling technique with a sample of 200 respondents. The method of collecting data is using a questionnaire, the data is analyzed using PLS-SEM. The results showed that e-service quality had no significant effect on e-loyalty. E-service quality has a significant effect on e-trust, e-trust has a significant effect on e-loyalty. E-service quality has a significant effect on brand image, brand image has a significant effect on e-loyalty. E-trust and brand image can play a fully mediating role in the relationship between e-service quality and e-loyalty. OVO is expected to continue to maintain and increase e-trust because it is proven in this research that e-trust has the greatest influence on e-loyalty so that it can be a competitive advantage for OVO. Keywords: e-service quality, e-loyalty, e-trust, brand image.

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“…The population of the current study is consumers of e-banking of five central private scheduled banks in Pakistan. Although the exhaustive list of e-banking consumers was not available, the researcher used convenience sampling to get responses (Ghali, 2021). The optimal sample size 129 calculated through Gpower stated by (Abt et al, 2020) at medium effect size 0.15 while considering the low response rate from the developing country mentioned by (Gill, Ahmad, & Kazmi, 2021) total of 400 questionnaires were distributed through the survey method, while only 230 responses were received.…”

Section: Methodology 31 Data Collectionmentioning

confidence: 99%

A Model to Analyze the Mobile e-banking Application Quality Factors impact on Consumers' e-Loyalty: Mediating Role of e-Satisfaction

Gill¹,

Ali²,

Aslam

et al. 2021

iRASD J. Manag.

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Technology has transformed the banking industry. The banking sector has adopted digital ways to provide the best service to consumers to increase loyalty. The current study examines the influence of e-banking mobile application quality factors comprising reliability, application design, and trust on consumers' e-loyalty in Pakistan's private banking sector. Furthermore, the mediating role of e-satisfaction examined between the relationship of e-banking mobile application's quality factors and consumers' e-loyalty. The data were collected through 218 consumers of private banks in Pakistan using convenience sampling. The questionnaire was adopted through literature. The statistical tool Smart PLS 3.2.8 has been utilized to do partial least square structural equation modeling (PLS-SEM). The reliability and trust have significantly influenced e-loyalty in findings, while mobile application design reveals an insignificant effect on e-loyalty. The study contributed to the existing literature on e-banking by using cognitive-motivational-relational theory through mediating role of e-satisfaction. The present research anticipated offering guidelines to improve customer satisfaction and consumer loyalty in developing countries' private banking sectors.

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Motives of customers’ e-loyalty towards e-banking services: a study in Saudi Arabia

Cited by 25 publications

References 60 publications

Adoption of electronic cards using Wi-Fi platform services by clients of banking sector during COVID-19 pandemic

Adoption of electronic cards using Wi-Fi platform services by clients of banking sector during COVID-19 pandemic

The effect of e-service quality on e-loyalty mediated by e-trust and brand image variables

A Model to Analyze the Mobile e-banking Application Quality Factors impact on Consumers' e-Loyalty: Mediating Role of e-Satisfaction

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