Motor carrier spot market: trust-building in public e-marketplaces

Collignon, Stephane; Cook, Deborah F.; Li, Yuhong

doi:10.1108/ijpdlm-05-2019-0134

Cited by 2 publications

(3 citation statements)

References 74 publications

(129 reference statements)

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“…A few studies related to carrier behaviors consider the design of the spot marketplace. For example, studies have demonstrated support for centralized market mechanisms (Figliozzi, 2006; Figliozzi et al, 2003; Haughton et al, 2022), cue signaling to instill trust between parties (Collignon et al, 2020), and matching to optimize for backhauls (Muckell et al, 2009) to eliminate inefficiencies.…”

Section: Summary Of the Existing Literaturementioning

confidence: 99%

Research on truckload transportation procurement: A review, framework, and future research agenda

Acocella

Caplice

2023

J of Business Logistics

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The body of literature on truckload (TL) transportation procurement decisions by firms (shippers) and their transportation service providers (motor carriers) has been driven by real‐world challenges faced by a large and important segment of the economy. The field has received the attention of researchers from a wide range of domains. While this attention demonstrates the appeal of these complex procurement problems, it also underscores a key challenge: the literature is dispersed and uncoordinated. This makes it difficult to identify meaningful new streams of research, risks slowing progress in the field, and limits the exposure of the research to wider supply chain audiences. With this review of the existing literature, we coordinate the growing set of research in this domain and demonstrate how the TL procurement literature is positioned within the broader streams of service procurement research. We develop a framework that describes the types (make vs. buy) and timing (strategic or execution stage) of decisions about the procurement of TL transportation services, organized by which actor's perspective is taken—the shipper's or the carrier's. We suggest areas of future research informed by an existing set of industry‐led research and the gaps we have identified in the academic literature.

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Section: Summary Of the Existing Literaturementioning

confidence: 99%

Research on truckload transportation procurement: A review, framework, and future research agenda

Acocella

Caplice

2023

J of Business Logistics

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“…Theoretical foundation: signaling theory Signaling theory has gained attention in the emerging consumer-centric supply chain management literature (e.g., Hossain et al, 2018;Peinkofer and Jin, 2023) and has been applied in various contexts such as supplier monitoring activities (Duan et al, 2021), supply chain transparency (Mollenkopf et al, 2022), motor carrier spot market (Collignon et al, 2020), and retailer service recovery (Jin et al, 2023). Signaling theory explains the decision-making process of a signaler and receiver while managing information asymmetry (Spence, 1973(Spence, , 2002.…”

Section: Ijpdlm 539mentioning

confidence: 99%

“…, 2021), supply chain transparency (Mollenkopf et al. , 2022), motor carrier spot market (Collignon et al. , 2020), and retailer service recovery (Jin et al.…”

Section: Introductionmentioning

confidence: 99%

The role of scarcity-inducing post-stockout disclosures on consumer response to stockouts

Kumar

Hofer

Peinkofer

2023

IJPDLM

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PurposeApplying a middle-range theorizing to premises of signaling theory and the scarcity principle, this study aims to investigate the mechanisms and effects of different patterns of post-stockout disclosures that highlight the limited supply and high quality of a durable good on consumer satisfaction with the shopping experience and purchase intention, mediated by consumer perceived product scarcity.Design/methodology/approachThe hypotheses are tested with two scenario-based experiments. The first experiment—a between-subjects design—explores the effect of post-stockout disclosures on consumers' perceived scarcity, satisfaction, and purchase intention. The second experiment – a within-subject design – examines the impact of time on consumer responses to stockouts.FindingsResults indicate that perceived product scarcity mediates the relationship between post-stockout disclosures and consumer outcomes. Specifically, post-stockout disclosures present an indirect positive effect on consumer purchase intention, despite reducing satisfaction beyond the effects of the stockout. These results are consistent when disclosures are sent through multiple channels. Results also show that consumers' perceived scarcity and purchase intention decrease over time while dissatisfaction levels remain the same when stockouts persist.Practical implicationsEven though consumers will be dissatisfied upon experiencing a stockout, specific patterns of post-stockout disclosures can be a valuable strategy for consumer retention and lost sales prevention.Originality/valueWhile recent consumer-centric supply chain management literature has investigated mitigation strategies of detrimental consumer response to stockouts, such as “save-the-sale” tactics and price discounts, the mechanisms and effects of different patterns of post-stockouts disclosures highlighting the limited supply and high quality of the product are yet to be investigated.

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Motor carrier spot market: trust-building in public e-marketplaces

Cited by 2 publications

References 74 publications

Research on truckload transportation procurement: A review, framework, and future research agenda

Research on truckload transportation procurement: A review, framework, and future research agenda

The role of scarcity-inducing post-stockout disclosures on consumer response to stockouts

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