Volunteers frequently serve public and nonprofit organizations, among them libraries, parks and recreation departments, social service groups, and religious organizations. Research on volunteers and volunteerism traditionally focuses on antecedents to volunteering and outcomes for volunteers. In this study, we attempt to build on the existing literature by examining the volunteer experience from the paid employee' s vantage point. Using a sample of employees who work alongside volunteers in animal care organizations (N ϭ 270), we examine how employees described the volunteers with whom they interact. Although these assessments were generally positive, there was considerable variability. This appears to be explained, in part, by each organization' s volunteer resources management practices.Results also indicate that employees who reported less satisfactory experiences with volunteers also reported being more stressed, overworked, and less committed to the organization, and having a greater intention to quit. Importantly, these results held up even after controlling for general job satisfaction. Implications of these findings for theory and practice are discussed. V OLUNTEERS SERVE IN MANY public and nonprofit organizations: libraries, parks and recreation departments, social services, religious organizations, schools, public health and safety offices, community and economic development agencies, nursing facilities, emergency services, and the arts. Volunteers often fill administrative, consulting, leadership, or direct service roles. Recent Bureau of Labor statistics (2008) indicate that about 61.8 million people, or 26.4 percent of the U.S. population, volunteered through
ConclusionsGiven the great extent of volunteerism in public, private, and nonprofit organizations, we set out to examine how employees perceive and are potentially affected by volunteers. Employee experiences