Multi-Criteria Decision-Making Based Approaches in Website Quality and Usability Evaluation: A Systematic Review

Adepoju, Solomon Adelowo; Oyefolahan, Ishaq Oyebisi; Abdullahi, Muhammed Bashir; Mohammed, Adamu Alhaji

doi:10.32890/jict2020.19.3.5

Cited by 15 publications

(7 citation statements)

References 72 publications

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“…Konten dan informasi yang ada didalam website perlu selalu diperbaharui agar masyarakat mengetahui kondisi terkini dari PT. Kualitas website dapat diketahui melalui kepuasan pengguna dalam mengoperasikan website tersebut, misalnya pengguna merasa mudah mengakses, mudah mengoperasikan, navigasi yang mudah dimengerti, pengguna merasa aman, terdapat konten dan informasi yang up to date, informatif dan berkualitas [1], [2], [3], [4].…”

Section: Pendahuluanunclassified

Structural Model Kekuatan Kualitas Website dalam Membangun Citra Perguruan Tinggi

Karyawan¹,

Nurhadi²,

Puspitaningrum³

et al. 2023

JTEKSIS

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The website is an information technology facility that is the main branding tool for universities. This research uses studies at tertiary institutions that have changed from high schools to universities. This change has an impact on reducing the number of users accessing the website, so it is necessary to analyze the quality of the website to improve the image of universities. The aim was to analyze the quality of the website on the image of the university by mediating brand awareness, and its impact on user satisfaction and the intention to revisit the university's website. This research is quantitative research with a survey method. The sampling technique used purposive sampling. Questionnaires were distributed to respondents who met the criteria via Google Form in 2023 and obtained 278 respondents. The analysis technique used was Partial Least Square with Structure Equation Modeling (PLS-SEM) using measurement model evaluation and structural model evaluation using the SmartPLS application. The results of this study indicate that there is a strong influence of website quality in building a college's brand image. Improving the quality of the website is proven to be able to increase brand awareness and the image of higher education institutions. The impact of improving the university's image is increasing website user satisfaction so that there is an intention from users to revisit the university's website in the future.

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Section: Pendahuluanunclassified

Structural Model Kekuatan Kualitas Website dalam Membangun Citra Perguruan Tinggi

Karyawan¹,

Nurhadi²,

Puspitaningrum³

et al. 2023

JTEKSIS

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“…The top-ranked alternative has the shortest distance to the ideal positive alternative and the longest distance to the ideal negative alternative. Compared to other methods, the results can always be compromised (Adepoju et al, 2020).…”

Section: Topsis Mcdm Techniquementioning

confidence: 99%

TOPSIS-based Regression Algorithms Evaluation

Abu-Shareha

2022

Journal of Information and Communication Technology

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This paper developed a multi-criteria decision-making approach using the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) to benchmark the regression alternatives. Regression is used in diverse fields to predict consumer behavior, analyze business profitability, assess risk, analyze automobile engine performance, predict biological system behavior, and analyze weather data. Each of these applications has its own set of concerns, resulting in various metrics utilizations or those of similar measures but with diverse preferences. Multi-criteria decision-making analyzes, compares, and ranks a set of alternatives utilizing mathematical and logical processes with a complicated and contradictory set of criteria. The developed approach established the weights, which were the core of the evaluation process, to various values to mimic and address the regression’s utilization in multiple applications with different concerns and using distinct datasets. The alternative judgment identified positive and negative ideal alternatives in the alternative space. The compared regression alternatives were scored and ranked based on their distance from these alternatives. The results showed that different preferences led to varying algorithm rankings, but top-ranked algorithms were distinguished using a specific dataset. Following that, using three datasets, namely Combined Cycle Power Plant, Real Estate, and Concrete, Voting using multiple classifiers (k-means-based classifiers) was the top-ranked in the Combined Cycle Power Plant and Real Estate datasets. In contrast, Decision Stump was the top-ranked in the Concrete dataset.

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“…Multi-criteria decision making (MCDM) is the process of determining acceptable actions, choices, strategies, or policies from various options in a risky and unpredictable environment [1,5]. MCDM is now frequently used in evaluating websites, both in terms of quality and As a result, gauging website usability might be considered an issue of Multi-Criteria Decision Making (MCDM).…”

Section: Introductionmentioning

confidence: 99%

Usability Website Evaluation for Fresh Food Product in Sme’s Online Business With Fuzzy Ahp-Topsis Integration

Masudin,

Wardana,

Wijayanti

et al. 2023

AEJ

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Service providers are increasingly competing to give the highest quality services to satisfy website users with the increased competition. Therefore, small and medium-sized businesses (SMEs) should use technology in their product sales processes to become more competitive in the global market. This article will evaluate fresh food product e-commerce websites to see which one performs better in terms of usability. These parameters are investigated based on numerous research findings and the website attributes. To compare the outcomes, the evaluation was carried out using two alternative methods: fuzzy AHP and fuzzy TOPSIS. Fuzzy AHP results and analysis were used to determine the weights of the main and sub-factors, while Fuzzy TOPSIS was used to determine the ranking of alternatives. A Triangular Fuzzy Number (TFN) deals with poor assessments in biased judgments. The result from this study shows that the best website usability is website-1 because it closely follows crucial factors compared to the other two websites. The Website-3 comes in second, followed by the Website-2. Website-1 had the highest relative closeness score (0.5333), indicating that Website-1 has the best usability level among the three websites examined in this study. With a relative closeness of 0.5143, Website-3 came in second. Website-2 received the lowest score (0.5012), indicating that it has the least application of the critical success characteristics required for a fresh food product e-commerce website with the best usability level.

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Multi-Criteria Decision-Making Based Approaches in Website Quality and Usability Evaluation: A Systematic Review

Cited by 15 publications

References 72 publications

Structural Model Kekuatan Kualitas Website dalam Membangun Citra Perguruan Tinggi

Structural Model Kekuatan Kualitas Website dalam Membangun Citra Perguruan Tinggi

TOPSIS-based Regression Algorithms Evaluation

Usability Website Evaluation for Fresh Food Product in Sme’s Online Business With Fuzzy Ahp-Topsis Integration

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