Multi-level Extensible Synthetic Evaluation of the Quality of Passenger Transport Service of High-speed Rail

Abstract

This study establishes the evaluation index system of the quality of passenger transport service of highspeed rail based on the characteristics of passenger transport and determines the index weights with the Fuzzy Analytic Hierarchy Process. In order to make up for the deficiencies of present quality evaluation method of passenger transport service of high-speed rail, this study develops the multi-level extensible synthetic evaluation model of the quality of passenger transport service of high-speed rail with the core of extension method based on the questionnaire survey to the passengers. This study tests the model with the data surveyed in a passenger station of high-speed rail, which can not only expand extension application areas, but also provide new ideas and means for the evaluation of the quality of passenger transport service of high-speed rail.

Railway service quality in northern Italy: A multilevel synthetic assessment

“…In order to assess the passenger service quality of railway, some indices must be considered from the point of view of the passengers. Based on knowledge from some conference 12,[13][14][15] and our project, as well as taking the data availability from the railway in the northern Italy, 7 primary assessment indices and 26 senior assessment indices are used in our assessment model, which are specified in the following.…”

“…For these reasons, we decided to assess the railway service by the theory of matter elements and extension method. 12 More specifically, the method allows to calculate correlation degree, which can provide passengers' satisfaction degree on the railway service on a whole and on one service attribute. We also propose analyses for different classes of passengers; by comparing the correlation degree of one class of passengers with another class of passengers, we can infer the preferences on the railway service attribute of different kinds of passengers.…”

Index numbers for monitoring transit service quality

“…As an example, with the improvement of the living-standard of people and the development of transport industry, passengers have put forward higher and higher requirements on some aspects of the service, such as the comfort of their journey (Fu et al, 2012).…”