Multi‐level functionality of social media in the aftermath of the Great East Japan Earthquake

Jung, Joo-Young; Moro, Munehito

doi:10.1111/disa.12071

Cited by 76 publications

(45 citation statements)

References 27 publications

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“…Interestingly, despite the recent growing research interest in the social media and disaster warnings (Veil, Buehner, & Palenchar, ; Jung & Moro, ; Liu, Palen, Sutton, Hughes & Vieweg, ; Yates & Paquette, ), results from the current study suggest that despite available channels through web‐based communication, respondents still rely heavily on television and radio. This is important because it emphasizes that emergency managers and other key decision‐makers should see social media outlets as complementary or even supplemental to television and radio updates.…”

Section: Discussioncontrasting

confidence: 70%

NOAA Radios and Neighbourhood Networks: Demographic Factors for Channel Preference for Hurricane Evacuation Information

DeYoung

Wachtendorf

Farmer

et al. 2016

Contingencies & Crisis Mgmt

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This paper reviews literature on information channel type and disasters, and presents results on hurricane evacuation information gathering. Results show that respondents reported they would use television and radio most frequently for gathering information about hurricane evacuation. Minority respondents reported more preference of the use of community or local government as information sources than white respondents, females gathered information from multiple channels more than males, and younger residents gathered information from multiple channels more than older respondents. Implications include areas for future research in how channel utilization occurs during slow onset hazards in predominantly black communities, how age and gender relate to channel preference, and how channel preferences affect length of time to make decisions and engage in protective actions.

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Section: Discussioncontrasting

confidence: 70%

NOAA Radios and Neighbourhood Networks: Demographic Factors for Channel Preference for Hurricane Evacuation Information

DeYoung

Wachtendorf

Farmer

et al. 2016

Contingencies & Crisis Mgmt

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show abstract

“…Consequently, both entities require the approval and support of citizens. To obtain it, dialogue and interaction between citizens and institutions is essential ( Jung and Moro, 2014;Houston et al, 2015;Álvarez-Jiménez and Padrós-Cuxart, 2017).…”

Section: Online Civic Engagement In Crisis Communicationmentioning

confidence: 99%

The Syrian refugee crisis: how local governments and NGOs manage their image via social media

2019

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This study, based on situational crisis communication theory and set in the context of the Syrian refugee crisis, seeks first to conduct a comparative analysis of the management of online citizen engagement by local governments and non‐governmental organisations (NGOs). Second, it aims to examine the relationship between certain factors pertaining to the types of responses submitted by citizens via the social media of the aforementioned actors. The sample is composed of several Spanish local governments and NGOs belonging to Red de Municipios de Acogida de Refugiados (Local Government Network for Refugee Allocation). The main findings are that NGOs' online engagement with citizens is more than that of local governments. Notably, NGOs are much more active on their Facebook pages than are local governments. The two actors converge, though, in terms of disseminating instructive information and paying less attention to ‘basic crisis response options’. Moreover, the factors ‘content type’, ‘reputation’, and ‘woman’ affect the type of response messages sent by citizens.

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“…Social media was also found to be highly useful for facilitating communication between individuals, governments, organizations, and media, and for general information sharing and gathering (Jung and Moro 2014).…”

Section: Disaster Information During and After The 2011mentioning

confidence: 99%

Media Preference, Information Needs, and the Language Proficiency of Foreigners in Japan after the 2011 Great East Japan Earthquake

Kawasaki

Henry

Meguro

2018

Int J Disaster Risk Sci

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After the 2011 Great East Japan Earthquake, the Japanese government identified the lack of proficiency in the Japanese language as one characteristic of foreigners that should be considered in disaster prevention planning. This article seeks to understand how proficiency in a local language affects disaster information gathering behavior by using the results of a questionnaire survey conducted after the 2011 Great East Japan Earthquake. Respondents were categorized based on their Japanese and English language abilities. Their media mode, language preferences, information importance, and information-gathering difficulties also were examined. It was found that foreigners skilled in Japanese demonstrated similar information gathering behavior as Japanese respondents, but foreigners unskilled in Japanese showed little usage of Japanese-language media. This group also encountered difficulties due to a lack of Japanese proficiency, but many members were able to acquire some level of Japanese-language information through Internet-based methods. To address language proficiency in disaster prevention planning, information provision in languages other than Japanese should be increased, and Japanese information should be shared in a way that facilitates translation. Although this survey was significant in its scope, the results should be considered within the limitations of the Internet-based response collection and focus only on the less-affected area of Japan.

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Multi‐level functionality of social media in the aftermath of the Great East Japan Earthquake

Cited by 76 publications

References 27 publications

NOAA Radios and Neighbourhood Networks: Demographic Factors for Channel Preference for Hurricane Evacuation Information

NOAA Radios and Neighbourhood Networks: Demographic Factors for Channel Preference for Hurricane Evacuation Information

The Syrian refugee crisis: how local governments and NGOs manage their image via social media

Media Preference, Information Needs, and the Language Proficiency of Foreigners in Japan after the 2011 Great East Japan Earthquake

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