IntroductionThe ongoing COVID-19 pandemic is heavily affecting healthcare services worldwide. We investigated the impact of a lockdown policy on the characteristics of patients attending a Paediatric Emergency Department (PED), in one of the first areas of COVID-19 outbreak in Europe.MethodsWe retrieved data of all PED visits in March-April 2020 (COVID-19) and March-April 2019 (non-COVID-19), comparing volume and characteristics of PED accesses in the two periods.ResultsIn COVID-19 period, total visits reduced by 67% if compared to 2019. White codes decreased from 45.8–35%. Green codes raised from 45.9–52.2%, while yellow and red codes were comparable. As a percentage, accidents increased during COVID-19, being the first cause of PED access (29.7%) (p < 0.0001), while infections and fever category dropped from 49.1–27.7%. (p < 0.001). Within the neonatal population, minor conditions raised from 56.4% to 81.3. (p < 0.001). Hospitalisation rate slightly increased, while Paediatric Intensive Care Unit (PICU) admission rate was comparable in the two periods.ConclusionsThe lockdown due to COVID-19 had a substantial impact on volume and features of patients accessing our PED in Verona. PED visits abruptly decreased, mainly for a reduction of white codes. As a percentage, despite the stay-at-home order, accidents such as injuries, burns and wounds significantly increased, suggesting that home safety measures should be reinforced by parents during any lockdown. Finally, the increased accesses for minor neonatal conditions should prompt primary care services to be more efficient and easily available, in case of lockdown, to reduce unnecessary PED visits and risk of contagion for these infants and their families.