Multidimensional versus unidimensional measures in assessing national culture values: The Hofstede VSM 94 example

Bearden, William O.; Money, R. Bruce; Nevins, Jennifer L.

doi:10.1016/j.jbusres.2005.04.008

Cited by 105 publications

(81 citation statements)

References 44 publications

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“…Confucian dynamism at a low level implies a long-term orientation, which refers to the degree to which a culture focuses on the future (Bearden et al, 2006). People with a low level of Confucian dynamism are thrifty, hardworking, and persevering, while those with a high level of Confucian dynamism are respectful of tradition, fulfilling social obligations, and protecting one's face (Hofstede and McCrae, 2007).…”

Section: Dimension 5: Confucian Dynamismmentioning

confidence: 99%

“…Third, future research should seek to explain how the national culture dimensions influence individual behaviors or attitudes, particularly behaviors or attitude that may lead to human failures, and try to define the characteristics of such safety behaviors. In addition, it would be valuable to study the differences in national culture at the individual level (e.g., similar occupation status, race, and religion) versus using culture as a sociological, group-based construct (Bearden et al, 2006). Fourth, this research focuses specifically on seafarers from China, the Philippines, and Taiwan.…”

Section: Limitations and Future Researchmentioning

confidence: 99%

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Effects of national culture on human failures in container shipping: The moderating role of Confucian dynamism

Lai

Lun

et al. 2012

Accident Analysis & Prevention

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Section: Dimension 5: Confucian Dynamismmentioning

confidence: 99%

Section: Limitations and Future Researchmentioning

confidence: 99%

Effects of national culture on human failures in container shipping: The moderating role of Confucian dynamism

Lai

Lun

et al. 2012

Accident Analysis & Prevention

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“…Understanding the role of national culture is an important research issue because of its effect on both international marketers and consumers. In international marketing, national culture is frequently named as an crucial factor for foreign market entry and global branding strategies (Bearden et al, 2006). National culture also influences consumer behaviour in international markets (De Mooij, 2009) and is defined as the "collective programming of the mind which distinguishes the members of one group or category of people from those of others" (Hofstede & Hofstede, 2005, p. …”

Section: The Role Of National Culture In Shaping (Complaint Handling)mentioning

confidence: 99%

Does culture impact preferred employee attributes in complaint-handling encounters?

Gruber

Abosag

Reppel

et al. 2013

Total Quality Management & Business Excellence

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Recently, Gruber et al."s (2011) Kano study revealed that complaining customers in Saudi Arabia are less difficult to delight than UK customers. The present study investigates whether these differences are caused by different service sector development stages, as suggested in their study, or by cultural differences instead. Data were collected using Kano questionnaires from 151 respondents with complaining experience in Singapore. This country was chosen as it has a highly developed service economy (like the UK) but also a collectivistic culture (like Saudi Arabia). The analysis reveals that Singaporean customers show the same preferences as those in the UK. We consider this as a strong indicator for the suggested impact of the stage of service sector development rather than cultural differences on complaining customers" preferences of frontline employee attributes. Our results support the findings by Gruber et al.(2011). By doing so, they surprisingly refute previous research which concluded that national culture plays a significant role in shaping customer expectations during complaint handling encounters. Our study especially corroborates the notion of a life cycle of quality attributes that had been found for goods and services and the preferred attributes of frontline employees dealing with customer complaints.

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“…Culture is reflected in management style or in the way cooperation is handled. 116 Nowadays, it is common to find employees of different cultures and nationalities in companies. However, what does this imply in terms of cooperation?…”

Section: Culturementioning

confidence: 99%

Buyer-seller conflict and cooperation in marketing channels: port wine distribution

Carvalho¹,

Sequeira²

2013

IJWR

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Abstract:The main purpose of this study is to research buyer-seller conflict and cooperation in distribution channels. Based on a multidimensional case study, eight research hypotheses were formulated. Some quantitative research was conducted, based on a questionnaire sent to 101 port wine producers and distribution companies (61 answered properly -31 producers and 29 distributors -which gave the authors a 60% rate of response, considered to be very good for these types of studies; those 101 port wine producers and distributors initially chosen were the most important in Europe, considering the volume of production and sales, and constituting, for that reason, a convenience sample). A binary probit model was developed to analyze the data. The results of the study demonstrate that when conflict is ongoing and intense it prevents the development of cooperative relationships. A trustworthy company is more likely to solve conflicts. When trust and adaptation capabilities increase, so does potential cooperation. The results also show that the presence of a foreign sales representative in the team does not exert a negative influence on cooperation. Finally, cooperation can be considered as an important means of developing skills and resources, which can then be applied to existing transaction relationships.

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Multidimensional versus unidimensional measures in assessing national culture values: The Hofstede VSM 94 example

Cited by 105 publications

References 44 publications

Effects of national culture on human failures in container shipping: The moderating role of Confucian dynamism

Effects of national culture on human failures in container shipping: The moderating role of Confucian dynamism

Does culture impact preferred employee attributes in complaint-handling encounters?

Buyer-seller conflict and cooperation in marketing channels: port wine distribution

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