Multimedia e-mail data browsing: the synergistic use of various forms of auditory stimuli

Rigas, Dimitrios; Memery, D.

doi:10.1109/itcc.2003.1197594

Cited by 3 publications

(3 citation statements)

References 18 publications

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“…Since E-CKMS is a web-based environment, it can be linked to similar fields of study, such as webbased browsing and email applications (Rigas and Memery, 2002, Rigas and Memery, 2003, Rigas, 2003. In web-based browsing systems, a prototype has been develop as an online help system with sound support (Kehoe and Pitt, 2006), and extended later by incorporating no-speech sound and other auditory metaphors (Kehoe et al, 2007).…”

Section: Relevant Workmentioning

confidence: 99%

“…In addition, another web-based browsing prototype was built to browse musical notes with the help of sound, and proven successful performance improvement (Fernström and McNamara, 2005). In email applications, several experiments (Rigas and Memery, 2002, Rigas and Memery, 2003, Rigas, 2003 were conducted to evaluate the potential of audio-visual metaphors in reducing visual complexity and tackling information hiding, and concluded that this hypothesis was true, besides that visual display have to be synchronised with means of auditory stimuli.…”

Section: Relevant Workmentioning

confidence: 99%

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THE ROLE OF AUDIO-VISUAL METAPHORS IN AIDING THE COMMUNICATION OF CUSTOMER KNOWLEDGE - User Satisfaction Prespective

Rigas¹,

Alotaibi

2008

Proceedings of the International Conference on E-Business

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The purpose of this paper was to examine the implications of employing multimodal user interaction in Electronic Customer Knowledge Management Systems (E-CKMS). There are various challenges to E-CKMS mentioned in current literature and reported (trust and knowledge hoarding, structured transfer of knowledge and content and relevancy issues). As empirical CKM studies that examine the role of multimodal interaction in this field are generally lacking, this paper reports research conducted to evaluate this role and measure user satisfaction. This evaluation was undertaken empirically by developing two E-CKMS experimental platforms (text with graphics only and multimodal). The major findings indicated that user satisfaction was significantly improved by using multimodal metaphors. Further investigation is needed to determine the usefulness of two multimodal versions on E-CKMS instead of comparing text with graphics only with multimodal.

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Section: Relevant Workmentioning

confidence: 99%

Section: Relevant Workmentioning

confidence: 99%

THE ROLE OF AUDIO-VISUAL METAPHORS IN AIDING THE COMMUNICATION OF CUSTOMER KNOWLEDGE - User Satisfaction Prespective

Rigas¹,

Alotaibi

2008

Proceedings of the International Conference on E-Business

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“…Previous studies suggest that the use of more metaphors, including graphics, often enables users to perform tasks faster. For instance, a study by Rigas and Memery [19] showed that multimedia helped users to learn more material than a typical text-and-graphics approach. Users also performed different tasks more successfully.…”

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confidence: 99%

Communicating Product User Reviews and Ratings in Interfaces for e-Commerce: A Multimodal Approach

Rigas

Ghandour

2016

HCI in Business, Government, and Organizations: eCommerce and Innovation

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Abstract. This paper describes a comparative empirical evaluation study that uses multimodal presentations to communicate review messages in an e-commerce platform. Previous studies demonstrate the effective use of multimodality in different problem domains (e.g. e-learning). In this paper, multimodality and expressive avatars are used to communicate information related to product reviews messages. The data of the reviews was opportunistically collected from Facebook and Twitter. Two independent groups of users were used to evaluate two different presentations of reviews and ratings using as a basis an experimental e-commerce platform. The control group used a text-based with emojis presentation and the experimental group used a multimodal approach based on expressive avatars. Three parameters of usability were measured. These were efficiency, effectiveness, user satisfaction, and user preference. The result showed that the two approaches performed similarly. These findings provide a basis for further experiments in which text, emojis and expressive avatars can be combine to communicate a larger volume of reviews and ratings.Keywords: Multimodality, Expressive Avatars, e-Commerce, Usability, Social Media, Reviews, Effectiveness, Efficiency, User Satisfaction. IntroductionThe Web increases accessibility and removes geographical barriers [1]. As more people use the Internet for on-line transactions, the need for effective, efficient and user satisfying e-commerce interfaces becomes significant. Product reviews and ratings need to be easily understood by users. Therefore, issues such as usability of the presentation, accessibility and clarity contribute to the decision making of users. Good exemplars of good design would require fewer users 'clicks' and display transitions. The term "modality" refers to the use of human senses (e.g. vision, hearing, touch, smell and taste) [2]. Currently, commercial e-commerce interfaces predominantly use visual means to communicate information. This often results to a visual information overload. The introduction of the new web technologies (Web 2.0) facilitated additional capabilities for users. Users can easily publish opinions, beliefs and thoughts globally accessible by the social media. Ratings can be shared through social media in platforms such as Facebook and Twitter. This paper presents a brief overview of literature relating to e-commerce, social media, user reviews, emojis and multimodality. It also describes the experimental e-commerce platform developed, the experimental design, results and conclusions. 2E-commerce, Social Media and Multimodality E-commerceE-commerce can be defined as "the use of the Internet and other networking technologies for conducting business transactions" [3]. An organisation is considered to be ebusiness functioning when most (or a significant proportion) of its business is delivered electronically. Exchanging information is often enabled through the use of information technology (IT) [4] and lowers the cost of exchanging information [5,6]. G...

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Utilising Multimodal Interaction Metaphors in E-learning Applications: An Experimental Study

Alseid

Rigas

2009

2009 International Conference on Advanced Information Networking and Applications

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Multimedia e-mail data browsing: the synergistic use of various forms of auditory stimuli

Cited by 3 publications

References 18 publications

THE ROLE OF AUDIO-VISUAL METAPHORS IN AIDING THE COMMUNICATION OF CUSTOMER KNOWLEDGE - User Satisfaction Prespective

THE ROLE OF AUDIO-VISUAL METAPHORS IN AIDING THE COMMUNICATION OF CUSTOMER KNOWLEDGE - User Satisfaction Prespective

Communicating Product User Reviews and Ratings in Interfaces for e-Commerce: A Multimodal Approach

Utilising Multimodal Interaction Metaphors in E-learning Applications: An Experimental Study

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