“…Changing demographics (e.g., Baumgartner, Schimmel, & Müller, 2015;Thistlethwaite, 2012;WHO, 2012), increasing the complexity of work (e.g., Hood, 2012;Koné Pefoyo et al, 2015;Vettore, Meira, Rebelo, Rebelo Vieira, & Machuca, 2016) and fragmentation through increasing specialization (e.g., Agha, Frandsen, & Rebitzer, 2017;Teece & Abdulrahman, 2011;Tsoukas & Vladimirou, 2001) are three important reasons that increase the necessity to integrate services. The challenge of integrating services of different disciplines and organizations is prominent in health care (Hood, 2012;Xyrichis, Reeves, & Zwarenstein, 2017), social work (e.g., Archibald & Estreet, 2017;Bolin, 2016) and information technology (e.g., Bryan Jean, Sinkovics, & Kim, 2014;Gal, Blegind Jensen, & Lyytinen, 2014).…”