Multiobjective study to implement outpatient appointment system at Hedi Chaker Hospital

Simulation modelling and analysis of appointment system performance for multiple classes of patients in a hospital: A case study

“…Discrete-event simulation is appropriate to address such complexities. A number of studies in the literature illustrate the use of simulation in performance analysis and improvement of appointment systems (Liu and Liu, 1998;Ho and Lau, 1999;Lee and Yih, 2010;Jerbi and Kamoun, 2011;Lee et al, 2013;Klassen and Yoogalingam, 2013). Liu and Liu (1998) perform simulation analysis of appointment systems with time varying number of servers and block size greater than one.…”

Waiting‐time estimation in walk‐in clinics

“…The model simulations combined with a metaheuristic framework allow for a wide exploration of solutions. Another advantage of using simulations is the possibility of testing different rule‐setting assignments or appointment systems following the logic of existing healthcare structure as in Jerbi and Kamoun ().…”

Appointment scheduling of outpatient surgical services in a multistage operating room department

“…Jerbi and Kamoun [70] studied several ASRs in a nephrology clinic in Tunisia using a simulation model and goal programming. They evaluated the performance of each ASR using simulation model in terms of waiting time of patients and utilization of doctors.…”