“…This question requires us to take inventory of what types of artifacts show up most commonly in the technical communication literature. In the past 15 years, technical communication researchers have studied design through artifacts such as - Posters (Lauer, 2012; Lauer & Sanchez, 2011; Ward, 2010);
- Databases and Content Management Systems (Bacha, 2012; Clark, 2007; Sapienza, 2002)
- Spaces (Carliner, 2000; Ramey, 2014; Salvo, Pflugfelder, & Prenosil, 2010; Welch, 2005)
- Software (Albers, 2011; de Jong & Lentz, 2001; Smart & Whiting, 2002; Wolfe & Neuwirth, 2001)
- Web 2.0 Interfaces (Potts & Jones, 2011; Rawlins & Wilson, 2014; Sherlock, 2009; Zdenek, 2007)
- Instructions/Manuals (Catanio & Catanio, 2010; Friess, 2010, 2011; Ganier, 2009; Longo, Weinert, & Fountain, 2007; Tebeaux, 2008; Willerton & Hereford, 2011)
- Websites (Albers, 2009; Andrews et al., 2012; Cushman, 2014; O’Hara, 2004; Richards 2009; St. Amant, 2005; Walker; 2002; Walters 2010).
…”