Muslim world and its tourisms

Jafari, Jafar; Scott, Noel

doi:10.1016/j.annals.2013.08.011

Cited by 337 publications

(294 citation statements)

References 140 publications

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“…Evaluation of the role of value of a tourism object cannot be separated from the level of importance of Sharia in the life of the society (Jafari & Scott, 2014). Reisinger et al (2015) initially hypothesised that the presence or absence of Islamic facilities has considerable influence in consumers' evaluations, but the results showed no significant effect.…”

Section: Fig 1 Hypothesis Testingmentioning

confidence: 96%

Understanding Muslim Customer Satisfaction with Halal Destinations: The Effects of Traditional and Islamic Values

Putra¹,

Hati²,

Daryanti³

2016

European Proceedings of Social &Amp; Behavioural Sciences

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Only limited research has examined the role of religion in a tourism context. This study examines the moderating role of religion in the relationships between value and customer satisfaction. This paper poses the question: Does religiosity moderate the relationships among traditional value, Islamic value and customer satisfaction with the halal destination? The study aims to test empirically the effect of traditional value and Islamic religious value on customers' satisfaction with a halal destination. Moreover, the study also analyses the moderating role of religiosity in the relationship between Islamic value and customers' satisfaction with a halal destination. A total of 295 questionnaires consisting of 40 items was distributed to Muslim tourists on-line through survey sites and offline at Lombok Island. Lombok was employed because it was chosen as the Best Halal Tourist Destination and the Best Halal Honeymoon Destination during the World Halal Travel Awards 2015 held in Abu Dhabi. The direct relationships and moderation effects of religiosity were assessed using structural equation modeling with AMOS 18.0. The results clearly indicated that it is only traditional value which significantly and directly influences customers' satisfaction with a halal destination while Islamic value has no significant influence on customers' satisfaction. Islamic value, specifically non-physical Islamic attributes, significantly influences customers' satisfaction only under the moderation of religiosity. Thus, destination marketers should deliver highly traditional value to create high customer satisfaction with halal destinations. Marketers should also consider non-physical Islamic attributes such as segregation of service delivery when they target consumers with high religiosity to attract more Muslim tourists.

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Section: Fig 1 Hypothesis Testingmentioning

confidence: 96%

Understanding Muslim Customer Satisfaction with Halal Destinations: The Effects of Traditional and Islamic Values

Putra¹,

Hati²,

Daryanti³

2016

European Proceedings of Social &Amp; Behavioural Sciences

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“…At the moment, due to the multidisciplinary scope of the subject mater, there exist confusions regarding the two terms. As a result, the terms are often used interchangeably by researchers in both conceptual and empirical papers as if the two concepts are similar [1,3,6,[8][9][10][11][12]. However, since the Quran does diferentiate between the terms 'Mu'minoon' ('Islamic person') and Muslim (persons who profess to be Muslims), it is necessary to clarify the diference between the terms 'Islamic', 'Halal' and 'Islam related'.…”

Section: Is It Halal or Islamic?mentioning

confidence: 99%

“…In other words, Halal tourism and Islamic tourism are treated as similar concepts. For example, Jafari and Scot [1] deined Islamic tourism as 'The encouragement of tourists likely to meet the requirements of Sharia law'. The deinition focuses on Islamic law and its requirements to meet the tourist needs but ignored the religion of tourists (Muslims) and other dimensions.…”

Section: Mobilities Tourism and Travel Behavior -Contexts And Boundamentioning

confidence: 99%

“…Some researchers have tried to deine Islamic tourism and Halal tourism in tourism and destination marketing literatures [1,3,12,[22][23][24]. However, most have not taken into consideration the Islamic law (Sharia), the target customers (i.e.…”

Section: Mobilities Tourism and Travel Behavior -Contexts And Boundamentioning

confidence: 99%

“…Although the past or future Muslim populations size in the world does not reveal to what extent this population actively practises its faiths or how religious its members are or will be [1], Muslim customers are one of the fastest developing market segments, and its needs cannot be ignored by destination marketers and tourism operators [2][3][4]. According to the State of the Global Islamic Economy report [5], produced by Thomson Reuters in collaboration with DinarStandard, the global Muslim travel market was worth $140 billion in 2013, which represents 11.5% of global expenditure.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Muslim Travel Behavior in Halal Tourism

Battour¹

2018

Mobilities, Tourism and Travel Behavior - Contexts and Boundaries

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Destination marketers need to understand Muslim travel behaviour in order to satisfy his/her needs especially in Halal tourism industry. This chapter discussed the importance of getting the terminologies right in the field of Muslim-friendly or Halal tourism. Muslim tourist needs are identified when travelling abroad: Muslimfriendly hotels, Halal food, Muslim-friendly phone application, Muslim-friendly airport, Halal holiday, Halal tourism websites, Halal healthcare facilities and services, Halal cruise and Halal swimming suit. Implications related to Halal tourism are also discussed.

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Integrating Muslim Customer Perceived Value, Satisfaction, Loyalty and Retention in the Tourism Industry: An empirical study

Eid

2013

Journal of Tourism Research

207

141

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In recent years, customer value has been the favorable theme for numerous tourism studies and reports. However, although Muslims make up one of the largest tourist markets in the world, perceived value of tourism offering oriented toward this market has not been clearly defined. Furthermore, there is a lack of systematic empirical evidence regarding the effects of Muslim Customer Perceived Value (MCPV) on consumer satisfaction, customer loyalty and customer retention. Therefore, the purpose of this paper is to identify the MCPV dimensions, to examine the interrelationships between MCPV, customer satisfaction, customer loyalty and Muslim customer retention, and to develop and test a conceptual model of the consequences of MCPV in the tourism industry. Moreover, 13 hypotheses were developed and tested using a sample of 221 Muslim tourists. Exploratory and confirmatory factor analysis were used to test the validity of the measures, while the structural equation modeling has been used in hypotheses testing. The strength of the relationship between the constructs indicates that features of the suggested MCPV model are crucial to achieving Muslim customer retention in the tourism industry. Findings also suggest that the availability of the suggested Islamic attributes value, along with conventional value dimensions, could satisfy Muslim tourists when they buy a tourism package. Copyright © 2013 John Wiley & Sons, Ltd.

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Muslim world and its tourisms

Cited by 337 publications

References 140 publications

Understanding Muslim Customer Satisfaction with Halal Destinations: The Effects of Traditional and Islamic Values

Understanding Muslim Customer Satisfaction with Halal Destinations: The Effects of Traditional and Islamic Values

Muslim Travel Behavior in Halal Tourism

Integrating Muslim Customer Perceived Value, Satisfaction, Loyalty and Retention in the Tourism Industry: An empirical study

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