My Smart Speaker is Cool! Perceived Coolness, Perceived Values, and Users’ Attitude toward Smart Speakers

Ashfaq, Muhammad; Jiang, Yun; Yu, Shubin

doi:10.1080/10447318.2020.1841404

Cited by 77 publications

(54 citation statements)

References 65 publications

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“…The results also confirmed Hypotheses 3-5 by finding a strong association among perceived value, attitude, and behavioral intentions, which are consistent with the general findings from the literature [40,41,45]. Furthermore, this outcome supports the framework of the value-attitude-behavior model.…”

Section: Discussionsupporting

confidence: 89%

“…The studies constantly provide evidence that the perceived value toward new technologies aids customers to develop a favorable attitude [39]. Ashfaq [40] examined the perceived values of smart speakers of customers in the US, and their results supported that the functional, hedonic, and economic aspects of perceived value increase the consumers' attitude. In addition, perceived value has been explained as a key antecedent of the consumer behavior on the basis of the value-attitude-behavior approach in the hospitality industry.…”

Section: Perceived Valuementioning

confidence: 97%

“…As a volitional factor in forming an individuals' future behavior, attitude is often postulated as a core construct in various social psychology theories [16,22]. Hence, attitude has been repeatedly examined as a strong power to predict customer behavior across different sectors, which include the hospitality industry [40]. In the same manner, studies have observed that an individual's attitude is of great importance to form consumer behavior toward technology-based products and services.…”

Section: Attitudementioning

confidence: 99%

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The Role of Expected Benefits towards Smart Hotels in Shaping Customer Behavior: Comparison by Age and Gender

2021

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The present study attempted to provide foresight into the hotels of the future in response to the Fourth Industrial Revolution. In particular, this research aimed to understand customers’ expected benefits, many of which are rooted in the characteristics of a smart hotel, as well as to discover the role of expected benefits to build perceived value and attitude, which in turn increase the behavioral intentions towards a smart hotel. Furthermore, the moderating effect of age and gender was tested in the link between the expected benefits and perceived value, and the association between the expected benefits and attitude. The results of our analysis determined how personalization and entertainment, as well as safety and security, had a leading role to shape customer behavior, and how age moderated the link between entertainment and attitude. The discussion and implications were conducted in light of these findings.

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Section: Discussionsupporting

confidence: 89%

Section: Perceived Valuementioning

confidence: 97%

Section: Attitudementioning

confidence: 99%

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The Role of Expected Benefits towards Smart Hotels in Shaping Customer Behavior: Comparison by Age and Gender

2021

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“…The variance inflation factor (VIF) values show that there are no multicollinearity and/or common method bias issues in our model (Ali et al, 2020; Ashfaq, Yun, & Yu, 2020), as the VIF value of each independent variable is less than 2 (Appendix), which is less than 3.3, the proposed indicator of common method bias (Petter et al, 2007). For further verification, basing ourselves on Kock (2015), we tested all the constructs with each other on Smart‐PLS, because all the items are reflective.…”

Section: Results and Analysesmentioning

confidence: 81%

Do buyer–seller personality similarities impact compulsive buying behaviour?

Ali

Tauni

Ali

et al. 2021

J of Consumer Behaviour

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This study investigates the influence of buyer-seller personality similarities on compulsive buying behaviour in a dyadic setting. To provide insights into the gaps in previous research, we collected both buyer and corresponding seller data, and considered sellers' personalities. Specifically, using difference score analyses and variance-based structural equation modelling, we analysed 1038 buyer-seller dyads in service encounters. Compared with the effects of individual buyers' personalities on compulsive buying, the combined personality results showed that buyer-seller agreeableness similarities increase the compulsive buying behaviour of agreeable buyers. On the other hand, buyer-seller similarities in openness and neuroticism reduce compulsive buying. A further analysis showed that buyer-seller interactions mediate the effect of their extraversion and openness similarities on compulsive buying, while buyers' shopping enjoyment mediates the effect of their extraversion and neuroticism similarities on compulsive buying. Overall, compulsive buyers have interpersonally different buying behaviours when their personalities match (differ) with their corresponding sellers'. Thus, marketers can match agreeable buyers with similar sellers to promote sales, while dissimilar sellers should be complemented with openminded and neurotic buyers, in particular, to reduce losses.

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“…Outros foram desenvolvidos simultaneamente com os SS, a exemplo do Google Assistant, a inteligência artificial programada no Google Home e mais recentemente no Google Nest, bem como a Amazon Alexa, associada aos aparelhos Amazon Echo (Kafle et al, 2021;Kepuska & Bohouta, 2018). Os SS estão em expansão no mercado convencional e várias marcas desenvolveram os seus próprios dispositivos, com o Mi Smart Speaker da Xiaomi e o anunciado Galaxy Home da Samsung a serem destacados pelas suas compatibilidades com dispositivos próprios associados, inseridos no conceito Internet of Things (IoT) (Ashfaq et al, 2021;Ling et al, 2021;Wortmann & Flüchter, 2015).…”

Section: Introductionunclassified

O uso de smart speakers na incapacidade: Uma scoping review

Tavares¹,

Sousa²,

Ribeiro

2021

Investigação Qualitativa Em Saúde: Avanços E Desafios | Investigación Cualitativa en Salud: Avances Y Desafíos

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Introdução: Os smart speakers (SS), como o Amazon Echo e o Google Nest, estão estabelecidos no mercado mundial e disponíveis para a população geral. A inteligência artificial programada nestes dispositivos de conversação e a sua compatibilidade com diferentes redes cria oportunidades para a criação de intervenções em diferentes populações com incapacidade aplicáveis num contexto de casa inteligente. Objetivos: Compreender como os SS estão a ser utilizados por indivíduos com incapacidade, revelar o seu potencial e possibilidades de intervenção. Métodos: Em fevereiro de 2021 foi realizada uma scoping review baseada em artigos das bases de dados PubMed/Medline, B-On, Scopus e Web of Science. Foram considerados artigos publicados desde 2016 até 2021, escritos em português e inglês e revistos por pares. Foram incluídos estudos focados na utilização de SS disponíveis no mercado geral (Google Nest / Home, Amazon Echo, Invoke, HomePod) como agente de intervenção no ambiente residencial ou ECU, em populações com condições diversas, abrangendo indivíduos com deficiências sensoriais, cognitivas, emocionais e motoras. Resultados: Foram identificadas diferentes abordagens e exigências dos utilizadores. Os dispositivos foram aplicados como uma solução singular ou como um elemento de sistemas de maior complexidade, interagindo com outros dispositivos ou softwares. Conclusões: A identificação de diferentes intervenções para diferentes incapacidades sublinha o potencial de intervenção destes dispositivos com melhorias funcionais observadas em incapacidades físicas, cognitivas, sensoriais e emocionais. Estes dispositivos podem substituir dispositivos dispendiosos criados para nichos de população e sistemas fechados, dirigidos para formas concretas de incapacidade. Sendo a personalização uma característica relevante, a aplicação de SS não dispensa o acompanhamento técnico no processo.

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My Smart Speaker is Cool! Perceived Coolness, Perceived Values, and Users’ Attitude toward Smart Speakers

Cited by 77 publications

References 65 publications

The Role of Expected Benefits towards Smart Hotels in Shaping Customer Behavior: Comparison by Age and Gender

The Role of Expected Benefits towards Smart Hotels in Shaping Customer Behavior: Comparison by Age and Gender

Do buyer–seller personality similarities impact compulsive buying behaviour?

O uso de smart speakers na incapacidade: Uma scoping review

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