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Abstract

Abstract:The 20th century brought some dramatic changes in terms of volume of information and communication and their diversity. The problem of having too little information has been transformed into a problem of having too much information and increasing information flows. This situation created what is known as "information overload". The paper investigates this phenomenon both at a conceptual and empirical level. We review the relevant academic literature looking at information overload at the individual and organizational levels. There is a general lack of studied treating information overload from the organizational perspective. Hence, this paper aims to fill this gap by focusing on a case study in which we define information overload in the organizational context, and then elaborate on organization-enabled coping structures.