“…Bolino and Turnley, 2003;Koys, 2001;Organ, 1988;Organ, 2018;Podsakoff et al, 2014). In recent years, however, research has refined our current understanding by examining how different forms of citizenship behaviors, and the degrees to which they are exhibited, can influence organizational effectiveness in varied ways (Podsakoff et al, 2009;Wang et al, 2021). For example, affiliative citizenship behaviors, such as helping and showing courtesy towards others (Cheung et al, 2018;Grant and Mayer, 2009), may facilitate intraorganizational coordination and help to win and sustain clients.…”