National culture, organisational culture, total quality management implementation, and performance: an empirical investigation

Aziz, RZ Abdul; Morita, Hiroshi

doi:10.1504/ijpqm.2016.10000151

Cited by 1 publication

(2 citation statements)

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“…(4) It is evident from the 10 3 10 interrelationship matrix between MSME challenges and Designer's descriptors that the Cultural reorientation has a significant (either strong or medium level) impact of 70% (7 out of 10 cells in the column are populated) of the challenges. The Focus group experts also, during the discussion, did lay emphasis on the cultural-reorientation of the organisation (Aziz et al, 2019;Aziz and Hiroshi, 2016). IT capability and digitization, the next important descriptor, has six cells of the column populated with strong or medium level relationships (Karre et al, 2017a, b).…”

Section: Discussion and Recommendationsmentioning

confidence: 99%

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Prioritising the determinants of Industry-4.0 for implementation in MSME in the post-pandemic period – a quality function deployment analysis

Agarwal

Ojha

2022

TQM

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PurposeMicro, Small, Medium Enterprises (MSMEs) are witnessing an accelerated transformation by the advent of Industry-4.0 (I4.0) in the post-pandemic period. It is offering promising customer responsiveness, competitiveness, business growth and sustainability and thereby, compelling its integration to MSMEs. Therefore, it is imperative for researchers to explore Industry 4.0 challenges and their specific implementation requirements and also provide useful insights to the stakeholders.Design/methodology/approachThis research paper has identified, explained and analysed various determinants of the I4.0 implementation, in MSME context. Focus group approach has been applied for taking inputs from experts for developing the House of Quality (HOQ) tool of the Quality Function Deployment (QFD) methodology from the Total Quality Management (TQM) tool-box.FindingsBased on the responses and after applying QFD, a conceptual model suggesting relevant strategies to execute I4.0 by Indian MSMEs has been developed. The model highlights three key challenges being faced by the Indian MSMEs –Top management support, Incompatible resources and Transition cost. The model also reveals vital few designer's descriptors – Cultural reorientation, IT enabled digitization, Process automation and knowledge and skill in I4.0 implementation (Knowhow) for a structured implementation of I4.0.Practical implicationsThe evolved HOQ framework has provided some useful insights - priority areas in the MSME challenges and the designer's descriptors for I4.0 implementation in MSME. The research has also provided the understanding of the dynamics between the I4.0 components through the 10 × 10 interrelationship matrix of the HOQ. Farsighted MSME leaders, practising consultants, sourcing managers and policy makers can use the developed framework as a reference in formulating tactics to mitigate the I4.0 implementation barriers.Originality/valueThe non-conventional application of HOQ in the QFD approach from the TQM tool-box is a useful value addition to the TQM practitioners. The useful insights to the MSME leaders, policy makers, sourcing managers of OEM, consultants engaged in I4.0 transformation and academic researchers are the other contribution.

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Section: Discussion and Recommendationsmentioning

confidence: 99%

“…The Focus group experts also, during the discussion, did lay emphasis on the cultural-reorientation of the organisation (Aziz et al. , 2019; Aziz and Hiroshi, 2016). IT capability and digitization, the next important descriptor, has six cells of the column populated with strong or medium level relationships (Karre et al.…”

Section: Discussion and Recommendationsmentioning

confidence: 99%

Prioritising the determinants of Industry-4.0 for implementation in MSME in the post-pandemic period – a quality function deployment analysis

Agarwal

Ojha

2022

TQM

View full text Add to dashboard Cite

show abstract

National culture, organisational culture, total quality management implementation, and performance: an empirical investigation

Cited by 1 publication

References 0 publications

Prioritising the determinants of Industry-4.0 for implementation in MSME in the post-pandemic period – a quality function deployment analysis

Prioritising the determinants of Industry-4.0 for implementation in MSME in the post-pandemic period – a quality function deployment analysis

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