2012
DOI: 10.1258/jtt.2012.110902
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National telemental health responses to a major bushfire disaster

Abstract: In response to the Victorian bushfire disaster in 2009, various telemental health services were provided by three national agencies: Kids Helpline (BoysTown), MensLine Australia (Crisis Support Services) and Lifeline Australia. All provider agencies used their existing national service structures and staff resources, which were expanded to respond to bushfire-related service demand. We examined service provider reports and conducted key informant interviews. Despite a lack of quantitative data on consumer outc… Show more

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Cited by 9 publications
(8 citation statements)
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“…Two COVID-19-specific interventions-telephone and television support [45]-were advantageous for older adults and their caregivers; phone services were beneficial for individuals with substance use or opioid disorder [46]. In general, hotlines or phone-support interventions (including the three developed prior to COVID-19) [47][48][49] helped to expand the population to those with access to a landline or basic phone plan, including those living in transitory circumstances.…”
Section: Populations That Might Benefit From or Be Disadvantaged By Tmentioning
confidence: 99%
“…Two COVID-19-specific interventions-telephone and television support [45]-were advantageous for older adults and their caregivers; phone services were beneficial for individuals with substance use or opioid disorder [46]. In general, hotlines or phone-support interventions (including the three developed prior to COVID-19) [47][48][49] helped to expand the population to those with access to a landline or basic phone plan, including those living in transitory circumstances.…”
Section: Populations That Might Benefit From or Be Disadvantaged By Tmentioning
confidence: 99%
“…Since the mid-1980s, there have been major innovations in information and communication technologies, and correspondingly greater adoption of telehealth services in disaster response and recovery. [1][2][3][4][5][6][7][8][9][10][11][12][13][14][15] These efforts began in the late 1980s when telehealth services were used to support international relief and rescue operations. 3,16 One of these early efforts was Spacebridge to Armenia, the US and former USSR post-disaster response to the devastating December 1988 earthquake in Armenia.…”
Section: Introductionmentioning
confidence: 99%
“…The studies assessing the acceptability of technology-based interventions measured use versus nonuse for brief interventions and frequency of use in longer-term interventions. Both of the studies highlighting the change in hotline call volume as an indicator of acceptability reported an increase in the utilization of established telephone hotlines from pre- to postcrisis; although neither study used an experimental design, one attributed this increase to the advertisement of the helpline number following the disaster (Beaudoin, 2008), whereas the other attributed it solely to the disaster-related need, with no additional advertising reported (Reifels et al, 2012). The remaining studies used frequency of access or module-completion rate as indices of web- or computer-based intervention acceptability.…”
Section: Resultsmentioning
confidence: 99%