Natural Language Processing based Human Assistive Health Conversational Agent for Multi-Users

Christopherjames, Jim Elliot; Saravanan, Mahima; Thiyam, Deepa Beeta; S, Prasath Alias Surendhar; Sahib, Mohammed Yashik Basheer; Ganapathi, Manju Varrshaa; Milton, Anisha

doi:10.1109/icesc51422.2021.9532913

Cited by 14 publications

(1 citation statement)

References 19 publications

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“…Due to embarrassment, patients with ED turn to AI chatbots to seek solutions for their condition. AI chatbots can assist these patients by monitoring their status, providing personalized information, and encouraging medication adherence [7]. Nevertheless, there are obstacles, and apprehensions, in obtaining health-related information online due to their lack of precision and dependability.…”

Section: Introductionmentioning

confidence: 99%

Responses of Five Different Artificial Intelligence Chatbots to the Top Searched Queries About Erectile Dysfunction: A Comparative Analysis

Şahin,

Ateş,

Keleş

et al. 2024

J Med Syst

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The aim of the study is to evaluate and compare the quality and readability of responses generated by five different artificial intelligence (AI) chatbots—ChatGPT, Bard, Bing, Ernie, and Copilot—to the top searched queries of erectile dysfunction (ED). Google Trends was used to identify ED-related relevant phrases. Each AI chatbot received a specific sequence of 25 frequently searched terms as input. Responses were evaluated using DISCERN, Ensuring Quality Information for Patients (EQIP), and Flesch-Kincaid Grade Level (FKGL) and Reading Ease (FKRE) metrics. The top three most frequently searched phrases were “erectile dysfunction cause”, “how to erectile dysfunction,” and “erectile dysfunction treatment.” Zimbabwe, Zambia, and Ghana exhibited the highest level of interest in ED. None of the AI chatbots achieved the necessary degree of readability. However, Bard exhibited significantly higher FKRE and FKGL ratings (p = 0.001), and Copilot achieved better EQIP and DISCERN ratings than the other chatbots (p = 0.001). Bard exhibited the simplest linguistic framework and posed the least challenge in terms of readability and comprehension, and Copilot’s text quality on ED was superior to the other chatbots. As new chatbots are introduced, their understandability and text quality increase, providing better guidance to patients.

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Section: Introductionmentioning

confidence: 99%