2024
DOI: 10.1177/08997640241268760
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Navigating Local: Emergent Roles of Navigators in Community-Driven Care Systems

Joshua-Paul Miles

Abstract: As disparities in access to social services continue, nonprofit practitioners are reimagining mechanisms to support service provision through systems of care. Systems of care are interorganizational referral networks that assemble a cross-section of nonprofits to coordinate care. Care systems use human navigators to support clients connecting to services. Through semi-structured interviews with a community-driven care system in Chicago and a grounded approach, this work posits that human navigators embody two … Show more

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