2020
DOI: 10.1080/15367967.2020.1818570
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Navigating the COVID-19 slipstream: A case study on living and managing access services during a global pandemic

Abstract: Access Service Departments are dynamic units that often thrive in an ever changing environment. This became more apparent as libraries across the world faced the outbreak of COVID-19. The Access Services Department of one mid-sized academic library was one of a handful of libraries in the state that remained open to serve patrons on campus. This case study will address the challenges Access Services faced during COVID-19 including concerns about patron and staff safety along with the sanitation of physical mat… Show more

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Cited by 17 publications
(15 citation statements)
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“…La razón es similar: se trata de experiencias tan fuertes que sus autores desean contar cómo las resolvieron. Munip et al (2022) refrendan esta impresión en su completa revisión bibliográfica, pudiéndose citar abundantes ejemplos (Garner;Logue, 2020;Howes et al, 2021;Koos;Scheinfeld;Larson, 2021;Walsh;Rana, 2020;Weeks et al, 2020). Afirman que pueden considerarse instrumentos valiosos, ya que documentan cómo las bibliotecas reaccionaron ante la crisis.…”
Section: Revisiónunclassified
“…La razón es similar: se trata de experiencias tan fuertes que sus autores desean contar cómo las resolvieron. Munip et al (2022) refrendan esta impresión en su completa revisión bibliográfica, pudiéndose citar abundantes ejemplos (Garner;Logue, 2020;Howes et al, 2021;Koos;Scheinfeld;Larson, 2021;Walsh;Rana, 2020;Weeks et al, 2020). Afirman que pueden considerarse instrumentos valiosos, ya que documentan cómo las bibliotecas reaccionaron ante la crisis.…”
Section: Revisiónunclassified
“…Further, the University of Alabama Libraries utilized the hyflex modality in enhancing their online reference service through their LibChat, which became a hit with their students (Decker, 2021). Generally, libraries use the hyflex modality to make their resources accessible to their stakeholders in both online and face-to-face modalities and provide reference services, also in both modalities (Garner & Logue, 2020;Rutledge et al, 2021).…”
Section: Review Of Related Literaturementioning
confidence: 99%
“…A growing body of literature has emerged over the past year related to the responses of academic libraries across the globe to the COVID pandemic, many of which have been case studies focused on the ways in which specific libraries responded to the pandemic as it occurred, and how quickly they were able to meet patrons’ needs (Garner et al. , 2020; Howes et al.…”
Section: Literature Reviewmentioning
confidence: 99%