2023
DOI: 10.46827/ejmms.v8i3.1547
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Navigating the Digital Shift: How Acceptance Factors Shape Malaysia's Banking Evolution

Kumaran Kanapathipillai,
Ahmad Nabil Bin Shari,
Muhamad Farid Bin Muhamad Ajmain
et al.

Abstract: This study investigates the factors influencing Malaysian consumers' intentions toward digital banking. Digital banking has revolutionised the traditional banking industry by leveraging technology and the internet to provide convenient and accessible financial services. In Malaysia, the adoption of digital banking has been slow, with only 31% of Malaysians interested in digital banking services. This is due to several factors, including security concerns, a lack of trust in digital banking platforms, and the p… Show more

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