Navigating through institutional complexity: adoption of a process view in functional organizations

Henk, Anastasiya; Fallmyr, Terje

doi:10.1108/bpmj-01-2019-0038

Cited by 6 publications

(3 citation statements)

References 61 publications

(84 reference statements)

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“…The increasing importance of negotiation, social construction and people management in this type of complex changes program also pushed the IE to redefine his classical role, becoming a manager of change with a broader strategic focus, encompassing technical, social and business perspectives (Bligh et al , 2018; Oreg et al , 2018; Javidroozi et al , 2020; Henk and Fallmyr, 2020).…”

Section: Research Outcomes: Level 2 – Tensions and Tension Managementmentioning

confidence: 99%

Organizational change as tension management: a grounded theory

Ghiringhelli

Virili

2020

BPMJ

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PurposeImplementing automatic sorting operations in the parcel delivery industry can dramatically improve both capacity and service quality but demands radical and complex organizational change. The present in-depth grounded theory study examined a change process of this kind within one of the few global companies in the parcel delivery sector, focusing on three European hubs where automatic sorting had recently been introduced.Design/methodology/approachGrounded theory methodology, which facilitates the gradual emergence and dialogical interpretation of empirically grounded theoretical concepts, was particularly suited to the current project's open-ended research design and the hybrid (prescriptive but also constructive) nature of the change process under study. The investigation comprised iterative cycles of data collection, open coding, selective coding and theoretical coding over a three-year period.FindingsIn keeping with the dual nature of the change underway, a set of tensions were identified between pairs of opposite poles: manual vs automated, planned vs emergent and corporate vs site. The management of these tensions, which leveraged both prescriptive and sensemaking approaches, was found to trigger knowledge production, facilitating a gradual transition from high to low uncertainty and, consequently, progressive movement along the continuum between each pair of competing poles. Within this process, the industrial engineering function acted as an agent of change with a key orchestrating role.Originality/valueAs one of the first in-depth grounded theory analyses of tension management, this study contributes to the relatively recent debate on the recognition, analysis and handling of tensions and paradoxes in organizational change, suggesting innovative criteria for successful change management and identifying promising new avenues for research. From a managerial perspective, the study outcomes suggest that explicit recognition of uncertainty and tensions in organizational change can pave the way for solutions based on agility and continuous organizational learning.

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Section: Research Outcomes: Level 2 – Tensions and Tension Managementmentioning

confidence: 99%

Organizational change as tension management: a grounded theory

Ghiringhelli

Virili

2020

BPMJ

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“…These, in turn, affect work organisation heavily (e.g. Notteboom and Vitellaro, 2019; Henk and Fallmyr, 2020). This condition highlights the importance of adapting and maintaining flexibility in the face of different and complex emergent challenges for these organisations and their employees.…”

Section: Theoretical Background: Tqm Evolution and The Ferry Sectormentioning

confidence: 99%

Does the ferry sector need soft total quality management practices? Evidence from an Italian ferry company

Torre

Petrolo

Pellegrini

et al. 2023

TQM

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PurposeThe study aims to deepen existing knowledge on the specific role of soft total quality management (TQM) practices in the ferry sector. Over the last decade, TQM practices have been thoroughly restructured, allowing us to develop an appropriate framework through which the relevance of each practice to this particular sector can be explained.Design/methodology/approachA narrative case study has been conducted to enhance the quality orientation and soft TQM practices adopted by a medium-sized company in the ferry sector.FindingsThe study identifies five soft TQM practices that offer valuable contributions in terms of quality orientation. These are organised into a configurational and systemic approach according to a three-level framework. At the macro level, a customer-orientated approach is paramount, as this orientation clearly points out the fundamental values of TQM. Coherently, at the micro-level, employees should be trained, involved, and empowered to truly internalise and behave according to a quality orientation. At the meso-level, dedicated leadership should support these practices and foster their effectiveness across the organisational structure.Research limitations/implicationsThe main limitation of this study is related to its narrative analysis. More empirically-grounded research should be used in the future to test the validity of the model.Practical implicationsTQM practices can leverage soft aspects, finding mutual integrations and offering reciprocal support if a bundle of practices is enforced and co-present across several layers of an organisational structure.Originality/valueThe model offers a configurational approach to help the ferry sector in leveraging soft TQM practices to implement TQM initiatives successfully. This is subject to external contingencies and thus requires adaptability and flexibility.

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“…Borch and Batalden (2015) showed that organizations may need to introduce entrepreneurial BPMJ 29,4 business models with strong links to external actors to tackle the logistics challenges of turbulent environments. Henk and Fallmyr (2020) explored how companies operating under strong institutional pressures can implement and use a process perspective alongside their organizational structures. They also studied the theorization of BPM by applying an institutional theory lens to analyze the impact of the institutional environment.…”

Section: Literature Reviewmentioning

confidence: 99%

A holistic analysis of maritime logistics process in fuzzy environment in terms of business process management

Akan

2023

BPMJ

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PurposeThe aim of this study is to provide a holistic analysis of all possible maritime business logistics processes related to import and export shipments in a fuzzy environment through a case study of a maritime logistics company based on the as-is and to-be models within business process management (BPM).Design/methodology/approachThe analyses considered the following perspectives: (i) in the stage of the process identification, the definition of the problem was carried out; (ii) in the stage of the process discovery, ocean department was divided into ocean export/import operation departments; ocean export/import operation were divided into freight collect/prepaid operation processes; ocean export/import logistics activity groups were broken down into sub-activities for freight collect/prepaid operation; the logistics activity groups and their sub-activities were defined; each sub-activity as either operation or documentation process group was classified; the durations of sub-activities were evaluated by decision-makers (DMs) as fuzzy sets (FSs); the monthly total jobs activities were estimated by DMs as FSs; the applied to monthly jobs activities of total shipments were estimated by DMs as FSs; the durations of each sub-activities were aggregated; the duration of the logistics activity groups and the sub-activities for per job were calculated; the cumulative workload of logistics activity groups and sub-activities were calculated; the duration of sub-activities for per job as operation or documentation departments were calculated, (iii) in the stage of the process analysis, cumulative ocean export/import workload as operation or documentation for freight collect/prepaid were calculated; duration of activity groups and sub-activities for per job as operation or documentation were calculated; cumulative workload activity groups and sub-activities as operation or documentation were calculated, (iv) in the stage of the process redesign, cumulative workload, process cycle time as operation and documentation group and required labor force were calculated; the process cycle time of the theoretical, the as-is model and the to-be model were calculated: (i) the theoretical minimum process cycle time without resource were calculated by the critical path method (CPM), (ii) the process cycle time of the as-is model perspective with the 1 person resource constraint and (iii) the process cycle time of the to-be model perspective with the 2-person resource constraint were calculated by the resource constrained project scheduling problem (RCPSP) method.FindingsThe methodology for analyzing the ocean department operation process was successfully implemented in a real-life case study. It is observed that the results of the to-be model can be applicable for the company. The BPM-proposed methodology is applicable for the maritime logistics industry in the present study; however, it can be applied to other companies in maritime logistics as well as other industries.Originality/valueThis study contributes to research using BPM methodology in maritime logistics. This is the first study the logistics process analyses were carried out in terms of including all operation processes for a company. All processes were analyzed by using BPM methodology in maritime logistics. This study demonstrated the application of the BPM as-is and to-be models to maritime logistics. The as-is and the to-be models of the BPM methodology were applied in maritime logistics.Research implicationsThis methodology applied in this study can enable organizations operating in the time-urgent maritime logistics sector to manage their logistics processes more efficiently, increase customer satisfaction, reduce the risks of customer loss due to poor operational performance and increase profits in the long term. Through the use of these methodologies utilizing FSs, the CPM and the RCPSP methods, this study is expected to make contributions to the BPM literature and provide original insights into the field. Furthermore, this study will undertake a comprehensive analysis of maritime logistics with respect to BPM to deliver noteworthy contributions to the maritime logistics literature and provide original perspectives into the field.

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Navigating through institutional complexity: adoption of a process view in functional organizations

Cited by 6 publications

References 61 publications

Organizational change as tension management: a grounded theory

Organizational change as tension management: a grounded theory

Does the ferry sector need soft total quality management practices? Evidence from an Italian ferry company

A holistic analysis of maritime logistics process in fuzzy environment in terms of business process management

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