Necessary Governing Practices for the Success (and Failure) of Client-Supplier Innovation Cooperation

Servajean-Hilst, Romaric

doi:10.1007/978-3-319-74304-2_4

Cited by 2 publications

(1 citation statement)

References 48 publications

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“…For each factor, we use references from both a PSS and a generic perspective to express the KPIs. Post-transaction costs [13] History of collaboration [14] Knowledge protection [15] Commitment Participation [16,17] Commitment to schedule [18,19] Responsiveness [20] Percentage of committed risk [10,21] Communication quality…”

Section: Kpis Building and Validationmentioning

confidence: 99%

A Methodology to Build a Framework for Collaboration Performance Assessment in PSS Delivery

Harrat

Belkadi

Bernard

2021

Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems

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Companies are more and more seeking for external partners in order to manage new solutions at their development and use phases, especially when the type of these solutions is Product-Service Systems (PSS). PSS have some organizational particularities which increase the complexity of collaboration processes. In this context, collaborating efficiently with the different partners is a key aspect to reduce the risk of failure of PSS projects, and is influenced by various organizational factors and practices. This paper proposes a methodology in four steps to build a decision-aid framework supporting collaboration assessment and management in the presented context. Important factors and performance indicators are identified based on literature review and industrial practices. Then, Fuzzy techniques as well as decision trees are used to build the assessment systems. Three case studies are conducted to explore industrial practices and to confront the different elements of the proposed framework, and finally to validate the assessment framework.

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