2022
DOI: 10.1504/ijbg.2022.127360
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Need of measuring service quality in hospitality education: a conceptual framework

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“…Notwithstanding the implementation of strategies such as lean management and process improvement, yielding enhanced efficiency, quality and financial performance, the companies failed to witness a substantial change due to their inability to adapt to evolving consumer trends and implement effective strategies (Ghosh et al , 2022). To confront complexities such as changing market conditions, technological advancements, globalization and disruptive innovation, service organizations are compelled to implement realignment and metamorphosis strategies to enhance their resilience (Ghosh and Jhamb, 2022; Nair et al , 2023a, 2023b).…”
Section: Introductionmentioning
confidence: 99%
“…Notwithstanding the implementation of strategies such as lean management and process improvement, yielding enhanced efficiency, quality and financial performance, the companies failed to witness a substantial change due to their inability to adapt to evolving consumer trends and implement effective strategies (Ghosh et al , 2022). To confront complexities such as changing market conditions, technological advancements, globalization and disruptive innovation, service organizations are compelled to implement realignment and metamorphosis strategies to enhance their resilience (Ghosh and Jhamb, 2022; Nair et al , 2023a, 2023b).…”
Section: Introductionmentioning
confidence: 99%