Needs and concerns of patients in isolation care units - learnings from COVID-19: A reflection

Opportunities to improve COVID-19 provider communication resources: A systematic review

“…A variety of communication topics were covered in the articles, with the most prevalent topic a general emphasis on patient communication (25%) where lessons learned were highlighted [ 59 , 64 , 71 , 75 , 80 , 92 ], barriers [ 96 ] and resources [ 58 ] shared culture humility [ 61 ] and equitable care [ 63 ] addressed, and communication in palliative care settings emphasized [ 62 , 65 , 101 ]. Goals of care discussions and telehealth were the next most common communication topics (13%, respectively).…”

“…Physicians in Switzerland interacted with elderly patients with hearing aids who had difficulty understanding masked voices [ 93 ]. A second communication barrier during the COVID-19 pandemic is that patients are anxious and fearful because they are left alone to face illness and their family cannot be physically present [ 52 , 53 , 58 , 64 , 73 , 77 , 79 , 82 , 83 , 85 , 88 , 89 ]. For example, COVID-19 patients with a diagnosis of end stage renal failure were challenged to make dialysis decisions without their family members present to help comprehend language and provide emotional support [ 79 ].…”

Expert Consensus on Nurses’ Human Caring for COVID-19 Patients in Different Sites

“…(4) Deliver human caring with professional and creative measures [14] . (5) Treat nurses themselves as the most important resource, and comprehensively utilize the available resources to provide human caring [15] .…”

“…(1) Receive patients forwardly and warmly with polite manner and moderate voice, and introduce the name and duty to the patients; (2) Guide the patients to the cabin and assist with taking the luggage if needed; (3) Introduce the environment and staff information to the patients, especially the functional area like doctors' office, nurse station, toilet, bathroom, to facilitate their adaptation to the environment; (4) Create a friendly living environment, maintaining cleanness, disinfecting regularly, and ventilating efficiently. Decorate the isolated unit with positive and inspirational posters and slogans to encourage patients to fight with the disease, and use proper equipment to protect the patients privacy; (5) Enquire about the patients needs on living and medical service, provide necessary supplies for their daily use, and improve the service and facilities for living environment. Ensure patients get living belongings from family members as soon as possible.…”

“…With a high infection rate, rapid spread, and uncertain clinical course duration, the COVID-19 can lead infected patients into critical conditions, and even death [2] . The unexpected infection of COVID-19 not only threatens the patient's health and life, but also seriously affects the patient's psychological state [3][4][5] , such as the fear and irritability caused by the uncertainty and the unknown outcome of the disease, the loneliness and helplessness resulting from the prohibiting of visit by family members and friends during hospitalization and isolation, the anxiety and depression in knowing about the infection of their relatives and friends. The patients with COVID-19 may go through several stages in different sites, such as fever clinic visiting, mobile cabin hospital, designated hospital treatment, centralized medical isolation observation, home isolation, even rehabilitation clinic visiting [6][7][8][9][10][11] .…”