There is a rapidly growing awareness amongst the public of facilities where the design incorporates green construction principles. This paper aims to study the quality function deployment (QFD) concept and technique when implemented in the construction industry with a particular focus on supporting green hospital design by identifying the end-user factors (concerns) that affect the design. This research develops QFD tools for green hospital designs known as the house of quality green design (HOQGD).Data were collected using a questionnaire survey distributed to public and private hospital end-users in Klang Valley, Malaysia. Findings revealed that end-users perceived "safety mechanisms during emergency" as being of the utmost importance and also the feature they were most satisfied with. The other demanded qualities were at an average degree of satisfaction; however, the end-users considered that green hospital design must make efforts to maximize the use of natural light and ventilation while considering the building orientation; materials should be free from toxicity and be environmentally friendly; the landscape should be strategically designed and the facilities should increase the sense of a healing environment, and water efficient equipment should be installed. Accordingly, these were prioritized and incorporated in the developed HOQGD to inform green hospital design for both public and private facilities.Keywords: Quality Function Deployment (QFD), green civil engineering, green hospital design, House of Quality Green Design (HOQGD), customer satisfaction
Highlights:1. We survey end-users of hospitals regarding perceptions of green design elements 2. Quality Function Deployment (QFD) is used to develop technical specifications 3. A House of Quality Green Design prioritizes specifications for future projects 4. Analysis shows less satisfaction with sustainability factors than safety features 5. Authorities should ensure implementation of sustainable specifications This is the post-print (i.e., final draft, post-refereeing) of the article: Wood, L. C., Wang, C., Abdul-Rahman, H., & Abdul-Nasir, N. S. J. (in press). Green hospital design: Integrating quality function deployment and end user demands, Journal of Cleaner Production.
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INTRODUCTIONAmong the many studies on green design and construction, little attention has been paid to the systemic incorporation of end-user demands. It is recognized that sustainability and green building commitment improves financial performance, competitive positioning, and market differentiation and is therefore emerging as an important competitive tool for construction companies (Han and Shin, 2014). However, little research has been conducted on how hospitals' end-users -both the staff that work there and the visiting public -perceive green hospital designs. While financial and competitive positioning for construction firms is important, care must also be taken to ensure the long-term success of such projects by ensuring that other, less tangible, success factors ar...