“…Information related on what techniques and tools are used to maintain actors involved and how they relate and communicate along the project was also missing. Lack of incentives and support in municipal, state and local policies (DUFOUR et al, 2014), (TELLO-ROZAS, 2016), (QUANDT et al, 2017), (ROCLE & SALLES, 2017), 2 Processual Involvement of users in the design process (FERRARIO et al, 2014), (MARTI et al, 2016) Lack of engagement/commitment/involvement of actors (locals, sponsors, social entrepreneurs and other) (DUFOUR et al, 2014), (FERRARIO et al, 2014), (JUDIT et al, 2016), (FUGER et al, 2017), (NEMES, 2017), (STOKES et al, 2017) Lack of understanding and measurement of social innovation impact (STOKES et al, 2017) Lack of common vocabulary and understanding between all the actors involved (ALTUNA et al, 2015) Lack of clarity about the return on investment.…”