In recent years, the recommendation system is one of the important tools of e-commerce, which provides suggestions to the user for some resources such as hotels, songs, books, movies, etc. The existing hotel recommendation method has faced many problems such as data sparsity, cold-start problems, scalability, etc. So, this paper proposes the hotel recommendation system use the hybrid of dilated convolutional neural network (CNN) and bi-directional gated recurrent unit (BiGRU) with an attention mechanism. The main aim of this research is to develop a more efficient, scalable, regularized, and more generalized recommendation system which can recommend the name of the hotels to the travellers based on their preferences by analysing the previous so far traveller’s comments together with the rating value to improve the forecast accuracy. The aspect based attention mechanisms are employed to evaluate the word, sentence, and semantic level similarity weight based vectors for mining useful information. The proposed approach has shown improved performance than existing approaches in terms of 99.46% Accuracy, 98.94% Precision, RE98.84% Recall, and 98.75% F1-score.