New ISO Standards for Usability, Usability Reports and Usability Measures

Bevan, Nigel; Carter, Jim; Earthy, Jonathan; Geis, Thomas; Harker, Susan

doi:10.1007/978-3-319-39510-4_25

Cited by 167 publications

(120 citation statements)

References 1 publication

Supporting

Mentioning

103

Contrasting

Unclassified

Order By: Relevance

“…To promote the use of VMAs in clinical settings, medical and HCI experts and regulatory agencies should work together to identify and adhere to standardised vocabulary, methods for the design [34][35][36] and evaluation 4,13,37 of digital solutions for healthcare. In the longer term, this interdisciplinarity would provide the opportunity to develop VMAs fully compliant with standards and legal aspects, as stated by the International Organization for Standardization (ISO) in the standard for Human-centred design for Interactive systems (ISO 9241-210:2019) 17,38 and by several health regulatory agencies (such as the National Institute for Health and Care Excellence, 39 the National Health Service 40 ; the Medical Research Council, 41 or the European Medicines Agency 42 ). In the academic field, among other evaluation models proposed, [43][44][45] Torous and colleagues 46,47 recently recommended four steps to be met before including new technological tools can in clinical practice: (1) consider risk and privacy issues, (2) validate efficacy for health, (3) ensure engagement, and (4) establish interoperability.…”

Section: Discussionmentioning

confidence: 99%

“…In their article, Bhugra and colleagues suggest that acceptance can be promoted by providing easy ways to "entry and retrieval of data", and by being "enjoyable to use". In the HCI literature, these constructs are commonly referred to as the concepts of perceived ease of use (also called by some author usability 15 ) and perceived usefulness (or satisfaction), [15][16][17] which altogether can predict the use or rejection of technology in general 15,16 and ECAs in particular. 18,19 The second issue raised by Bhugra and colleagues is trust in the digital device, so that "patients feel confident in sharing their psychiatric history", 14 which is also a well-studied construct and a central aspect of engagement with technologies.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients

et al. 2020

View full text Add to dashboard Cite

Virtual agents have demonstrated their ability to conduct clinical interviews. However, the factors influencing patients' engagement with these agents have not yet been assessed. The objective of this study is to assess in outpatients the trust and acceptance of virtual agents performing medical interviews and to explore their influence on outpatients' engagement. In all, 318 outpatients were enroled. The agent was perceived as trustworthy and well accepted by the patients, confirming the good engagement of patients in the interaction. Older and less-educated patients accepted the virtual medical agent (VMA) more than younger and welleducated ones. Credibility of the agent appeared to main dimension, enabling engaged and non-engaged outpatients to be classified. Our results show a high rate of engagement with the virtual agent that was mainly related to high trust and acceptance of the agent. These results open new paths for the future use of VMAs in medicine.npj Digital Medicine (2020) 3:2 ; https://doi.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients

et al. 2020

View full text Add to dashboard Cite

show abstract

“…Some studies show that software projects should spend at least 10% of their budget on usability, in order to increase their effectiveness by 100% (Nielsen & Gilutz, 2016). Usability feature is a very critical factor that affects success of software; it's studied as the most effective factor in Human Computer Interaction (HCI) knowledge area (Juristo et al, 2007) and it's also defined as an important quality attribute by ISO/IEC 9126 (Bevan et al, 2016). Usability, also highly affects the project's acceptance by the end user, thus affects the whole project's success or failure (Mahanti & Evan, 2012).…”

Section: Software Usabilitymentioning

confidence: 99%

The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction

Yassien¹,

Masa'deh²,

Mufleh³

et al. 2017

jmr

View full text Add to dashboard Cite

Organizations in the current environment need to create and sustain their competitive advantages. ERP (Enterprise Resource Planning) solutions are considered a strong tool that helps organizations to succeed and arise. But ERP projects’ implementation has relatively low success rates in which it may affect and shake the whole organizational performance. This study searches the power of software usability to achieve ERP Project Implementation Success (ERP-PIS) considering the mediating role of user information satisfaction (UIS). A set of research's hypotheses have been constructed. This study adapts a positivism view, using the survey strategy. The questionnaires were filled by 106 managers who use ERP systems or affected by ERP systems in different organizations. The findings of the research ensure the fitness of the model, and that mediation role of user information satisfaction (UIS) in Jordan is highly visible. Also, the research shows up the strong power of usability to achieve ERP-PIS. Based on the findings, development of ERP applications would be improved by software organizations in terms of usability, and organizations need to acquire ERP applications would also improve their decisions in choosing an ERP solution.

show abstract

“…Three usability attributes were evaluated: (1) effectiveness, (2) efficiency, and (3) satisfaction. [31][32][33] For comparison, the usability of the existing coding software currently in use at the IWK Health Centre was also assessed. The study protocol and procedures were reviewed and approved by the IWK Health Centre Research Ethics Board.…”

Section: Methodsmentioning

confidence: 99%

Development and Usability Evaluation of a Desktop Software Application for Pain Assessment in Infants

Hundert

Campbell-Yeo

Brook

et al. 2018

Canadian Journal of Pain

View full text Add to dashboard Cite

Background: Pain assessment is a key component of pain management and research in infants. We developed software to assist in coding of pain in infants called PAiN (Pain Assessment in Neonates). Aims: The aims of this study were to evaluate the usability of PAiN in terms of effectiveness, efficiency, and satisfaction among novice and expert users and to compare the efficiency and satisfaction of PAiN to existing software for coding of infant pain among expert users. Methods: A quantitative usability testing approach was conducted with two participant groups, representing novice and expert end-users. Testing included an observed session with each participant completing a pain assessment coding task, followed by administration of the Post Study System Usability Questionnaire and Desirability Toolkit. For comparison, the usability of existing coding software was also evaluated by the expert group. Results: Twelve novice and six expert users participated. Novice users committed 14 noncritical navigational errors, and experts committed six. For experts, the median time for completing the coding task was 28.6 min in PAiN, compared to 46.5 min using the existing software. The mean Post Study System Usability Questionnaire score among novice (1.89) and expert users (1.40) was not significantly different (P = 0.0917). Among experts, the score for the existing software (4.83) was significantly (P = 0.0277) higher compared to PAiN (1.40). Lower scores indicate more positive responses. Conclusions: Users were highly satisfied with PAiN. Experts were more efficient with PAiN compared to the existing software. The study was critical to ensuring that PAiN is error free and easy to use prior to implementation.

show abstract

New ISO Standards for Usability, Usability Reports and Usability Measures

Cited by 167 publications

References 1 publication

Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients

Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients

The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction

Development and Usability Evaluation of a Desktop Software Application for Pain Assessment in Infants

Contact Info

Product

Resources

About