New logistics technologies in improving customer value in retailing service

Renko, Sanda; Ficko, Dejan

doi:10.1016/j.jretconser.2010.03.012

Cited by 25 publications

(17 citation statements)

References 12 publications

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“…Traditionally, researchers consider that logistics plays an important role in maintaining customer loyalty (Ramanathan, 2010;Saura et al, 2010;Agatz et al, 2008). This vision stems from the idea that consumer experiences the logistics factors after making payments (Ramanathan, 2010).…”

Section: Loyalty To the Retailermentioning

confidence: 99%

“…Retailers include in their offers other variables such as the choice extent, services, quality, and particularly the logistical service quality (Lichtlé et al, 2000). Globally, an efficient logistics performance of the company contributes to the consumer's experience convenience, availability of the product, delivery, returns policy, etc (Ramanathan, 2010). A logistical problem can generate some negative effects on the retailer's performance.…”

Section: Introductionmentioning

confidence: 99%

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An Investigation into the Consumers’ Sensitivity of the Logistics Efficiency

Garrouch

Mzoughi

Slimane

et al. 2011

IJBA

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This research's objective is to verify the relationships between the consumer's perception of logistics' efficiency, satisfaction and behavioral intention. The logistic components perceived by the consumer were identified by a qualitative research. A questionnaire was conducted nearby 290 participants in order to check the impact of loyalty and mood on the sensitivity to the logistic function's efficiency and the influence of the latter on satisfaction and the patronage intention. Results show that the sensitivity to logistics efficiency is found to be three dimensional. It is subdivided into sensitivity to merchandising, availability of products and associated information, logistical sensitivity at the department level and logistical sensitivity at the tills level. This research found that loyal consumers are less sensitive to logistics efficiency. The latter is positively influenced by shopper's mood. Satisfaction and patronage intention are influenced only by the logistical efficiency at the tills level. This research can help the stores' managers to avoid problems triggered by the perception of logistical activities and to minimize their negative impacts by manipulating other in store variables. Its originality stems from the newness of considering the perception of the store's logistical function as a consumer variable which may have an impact on his behavior.

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Section: Loyalty To the Retailermentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

An Investigation into the Consumers’ Sensitivity of the Logistics Efficiency

Garrouch

Mzoughi

Slimane

et al. 2011

IJBA

View full text Add to dashboard Cite

show abstract

“…toll collection). Renko & Ficko (2010) indicate that Croatian retailers do not use new logistics technologies sufficiently; particularly enterprises from studied sample do not use RFID for products labelling. Authors explained that fact with high costs of RFID employment per unit with compare to low costs of labour that retailers employ for product labelling.…”

Section: Rfid Applicationsmentioning

confidence: 87%

RFID and Supply Chain Management for Manufacturing Digital Enterprise

Matičević¹,

Čičak²,

Lovrić³

2011

Supply Chain Management - New Perspectives

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“…Indeed, logistics-related capabilities might be a key competitive weapon for retail companies (Schramm-Klein and Morschett, 2006;Renko and Ficko, 2010;Ganesan et al, 2009). As argued by the logistics director of the case company presented in this study; "Retailing does not have logistics, retailing is logistics".…”

Section: Introductionmentioning

confidence: 85%

Understanding logistics‐based competition in retail – a business model approach

Sandberg

2013

International Journal of Retail &Amp; Distribution Management

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Purpose -Logistics scholars, as well as strategic management scholars, have in recent years shown that capabilities in logistics and supply chain management may be the foundation for a company's sustainable competitive advantage. It can be argued that beside product-, production-, or market-oriented companies, there are also floworiented companies, in which the business models are based on superior logistics performance. The purpose of this study is to explore the characteristics of logisticsbased competition, i.e. how a logistics-based business model is designed.Design/methodology/approach -The research is based on a case study at a German do-it-yourself retailer. The case company can be considered as a best practice company when it comes to logistics-based competition, where a committed top management team guarantees the importance of logistics in the strategic development of the company.Findings -Logistics-related characteristics of the three business model components external environment, internal factors and offering, are elaborated.Originality/value -This research adds to existing theory by developing the meaning of logistics-based competition. The strategic role of logistics is described through a business model approach.

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New logistics technologies in improving customer value in retailing service

Cited by 25 publications

References 12 publications

An Investigation into the Consumers’ Sensitivity of the Logistics Efficiency

An Investigation into the Consumers’ Sensitivity of the Logistics Efficiency

RFID and Supply Chain Management for Manufacturing Digital Enterprise

Understanding logistics‐based competition in retail – a business model approach

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