New Service Opportunities in the E‐grocery Business

Småros, Johanna; Holmström, Jan; Kämäräinen, Vesa

doi:10.1108/09574090010806065

Cited by 42 publications

(30 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…In the physical store, since products can be identified remotely, inventory could be managed from the distribution center. These capabilities allow for true VMI (Smaros and Holmstrom, 2000).…”

Section: Individual Product Identification and Item Level Supply Chaimentioning

confidence: 99%

Future impacts of RFID on e‐supply chains in grocery retailing

Prater

Frazier

Reyes

2005

Supply Chain Management: An International Journal

229

118

View full text Add to dashboard Cite

Purpose-To place the research on radio frequency identification (RFID) usage in supply chains within a specific business and market context; in this case, the grocery industry. Design/methodology/approach-This paper considers RFID research within the context of the grocery industry and outlines the market drivers that affect the way the grocery industry approaches RFID and also specific areas of research on RFID that should be undertaken to better provide the grocery industry with managerial insights into this technology's application. Findings-Examining market drivers that are leading to RFID implementation in the grocery industry, this paper provides a theoretical framework for future applied research on RFID implementation. Specifically, it develops a research framework that includes research using modeling techniques, RFID implementation and the impact of RFID on daily operational issues. Research limitations/implications-This paper focuses on the market drivers for RFID implementation. While it does address other areas that are related to research in this field, it is limited in its ability to go into detailed discussion of those areas. For example, while technology implementation and innovation diffusion issues are raised, they are detailed research domains of their own which can only be superficially addressed in the context of this paper. Practical implications-The paper provides a detailed framework of research areas that are of direct, practical importance to the grocery industry. This should encourage research into this area, for, as researchers provide insights into these issues, the grocery industry can immediately put the findings into practice. Originality/value-RFID has garnered a great deal of research interest. However, that research has primarily focused on RFID's impact on general supply chain issues, failing to place the discussion within a specific business domain. This is necessary because the strategic environment of any business impacts on the applicability of any technology.

show abstract

Section: Individual Product Identification and Item Level Supply Chaimentioning

confidence: 99%

Future impacts of RFID on e‐supply chains in grocery retailing

Prater

Frazier

Reyes

2005

Supply Chain Management: An International Journal

229

118

View full text Add to dashboard Cite

show abstract

“…Previous studies of the effect of unattended reception on home delivery efficiency (Kallio et al, 2000;Ka Èma Èra Èinen et al, 2001;Punakivi and Saranen, 2001) have compared various home delivery solutions using simulations and mathematical calculation models. Analyses have been made of the standard home delivery concepts with attended reception and of a concept with reception boxes at the customer's home yard (Ka Èma Èra Èinen et al, 2001;Punakivi and Saranen, 2001;Saranen and Sma Êros, 2001). The results show that unattended reception is the optimal service concept from the perspective of cost efficiency in home delivery transportation.…”

Section: Introductionmentioning

confidence: 99%

Solving the last mile issue: reception box or delivery box?

Punakivi¹,

Yrjölä²,

Holmström³

2001

International Journal of Physical Distribution &Amp; Logistics Management

Self Cite

191

101

View full text Add to dashboard Cite

One of the biggest challenges in B2C e-commerce is the so-called``last mile'', the home delivery service for the customer. Particularly in electronic grocery shopping it is difficult to combine profitability and high service level. The authors' simulations suggest that the unattended reception of goods reduce home delivery costs considerably, by up to 60 percent. Unattended delivery has not been widely used because it requires investments and commitment from the customer. The two main approaches to unattended delivery are the reception box concept and the delivery box concept. The reception box is a refrigerated, customer-specific reception box installed at the customer's garage or home yard. The delivery box is an insulated secured box equipped with a docking mechanism. The reception box concept results in more effective home delivery transportation and the delivery box concept in smaller investment to achieve unattended receipt. This article assesses these two different concepts. The cost savings in transportation are analysed using simulation. The operational cost savings are compared to the respective investments required to calculate the payback period. Both concepts proved to be feasible but which one works better is not only a question of financial justification. The possible additional value to customers and overall suitability to the market must also be considered.

show abstract

“…Indeed, according to Småros et al (2000) and Anckar et al (2002), the provision of value-added services is essential to sustain growth in the e-grocery industry. The first step in the development process of such added value services should be the examination of individual customers' 'demand chain' i.e.…”

mentioning

confidence: 99%

“…The first step in the development process of such added value services should be the examination of individual customers' 'demand chain' i.e. their needs and wishes during the stage preceding the acquisition of a good (Småros et al 2000).…”

mentioning

confidence: 99%