Nexus of business intelligence capabilities, firm performance, firm agility, and knowledge-oriented leadership in the Jordanian high-tech sector

Abstract

The objective of this study is to investigate the influence of business intelligence capabilities on firm performance, with a specific emphasis on the role of firm agility and the impact of knowledge-oriented leadership within this association. The paper used a quantitative approach using data from a sample of 237 participants randomly chosen from a pool of 34 high-tech companies in Jordan. The study included a diverse range of participants, including individuals occupying various professions, such as managers, supervisors, analysts, and other relevant positions. This broad sample was selected to provide a full comprehension of the influence of business intelligence capabilities on firm performance. This approach allowed for the inclusion of various organizational levels and views, therefore capturing a wide range of insights. The study used the partial least squares modeling technique to analyze cross-sectional data to investigate the proposed model. The findings of this analysis, with a statistically significant p-value of less than 0.05, elucidate that the capabilities of business intelligence exert a substantial influence on the agility of a firm, subsequently affecting the firm’s overall performance. Moreover, firm agility mediates the correlation between its business intelligence capabilities and firm performance. Additionally, knowledge-oriented leadership moderates the effect of business intelligence capabilities on firm agility.