Consumers are often exposed to causal claims (e.g., a new pill that claims to treat acne) that are occasionally accompanied by data indicating that the product (target) performed better than another product (referent). In this study, we examined the effect of such data on persuasion as a function of target-referent similarity in causal features. Consistent with current theorizing suggesting that structural and specific preexisting causal knowledge affects data interpretation, we propose that data that are consistent with expectations will be more persuasive than data that are inconsistent with expectations. Specifically, we contend that the structural schema "control of variables" we use leads us to expect that two categories (products) that are similar in features will perform the same and two categories that differ in features will differ in performance. In addition, our specific knowledge on causal powers leads us to expect the target to perform better than the referent only if it has more causal features. Thus, when confronted with data indicating a target performed better than a referent with fewer causal features, the reasoner will find it easier to explain the data, and hence, the difference in performance will be perceived as larger, and the message will be more persuasive (e.g., belief in the causal claim and willingness to purchase the product) than when the target has the same causal features as the referent. The results of three studies revealed the expected pattern for different products, promising different effects in different communication contexts.
| INTRODUCTIONIn marketing communication, consumers often are exposed to causal claims stating that consuming a certain product will produce a desired effect. For example, consumers may be exposed to an ad for a new pill (the cause) that claims to treat acne (the effect).Occasionally, such claims are accompanied by data regarding cause-effect covariation, which typically compare the target product's performance to that of another product (hereafter, the referent) that aims to provide the same benefit. For example, the acne pill ad may describe a study performed on 60 teenagers who suffer from acne and provide data in which 25 out of the 30 participants who took the pill (83%) and 10 out of the 30 participants who took the referent (33%) were cured. These data indicate that there is a covariation between the cause (the pill use) and the effect (acne cure), in which the target outperformed the referent in producing the effect. This is because on the delta-p statistics (the normative measure of the degree of covariation between dichotomous variables [Cheng, 1997;Perales & Shanks, 2007]), there is a difference of 50% between the two conditional probabilities: the probability of the effect occurrence in the cause's presence and in the cause's absence (83−33%). Importantly, for the same data, the referent may vary; it could be a referent that has the same or fewer causal features than the target-features people believe have the causal power to produ...