This paper discusses desirable properties of forecasting models in production systems. It then develops a family of models which are designed to satisfy these properties: highly customizable to capture complex patterns; accommodates a large variety of objectives; has interpretable components; produces robust results; has automatic changepoint detection for trend and seasonality; and runs fast -making it a good choice for reliable and scalable production systems. The model allows for seasonality at various time scales, events/holidays, and change points in trend and seasonality. The volatility is fitted separately to maintain flexibility and speed and is allowed to be a function of specified features.