One of the main production processes for many branches of industry is cooling of recycled\circulating water, which takes place in the cooling towers. The most important parameter to determine the cooling efficiency of water in the cooling tower is the contact surface of air and water. The existing designs of contact devices are highly effective in cooling the liquid, but they are complex to manufacture and expensive. In this regard, a new design of the jet-film contact device was developed, which allows creating a highly developed contact surface of liquid and gas phases. Mathematical model of the element of jet-film contact device was built by means of specialized software package and numerical calculations were carried out. Paper includes the study of behaviour of liquid and gas phases in the device element, and the mathematical dependences were obtained. Dependency of the liquid entrainment from device when changing the water flow rate was studied. Also, the comparison of designs with different location of holes within the wall elements was also carried out. Modernization of the studied jetfilm contact device was carried out in order to identify the direction which to follow for improvement of design properties. This paper proposes an engineering method for calculating the jet-film contact device.