Nostalgia in Tourism

Wang, Joyce (Feng)

doi:10.1016/j.copsyc.2022.101552

Cited by 10 publications

(1 citation statement)

References 49 publications

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“…Some may experience intense nostalgia for the moments lived and experiences shared, while others may feel relief upon returning to their daily routine (Hosany et al, 2021). Reintegrating into normal life can also be disruptive, with a possible "reverse culture shock" when differences between travel and daily life are challenging to assimilate (Wang, 2023). Furthermore, emotions felt during and after travel can strongly influence destination loyalty (Prayag et al, 2017).…”

Section: Emotions In the Post-travel Phasementioning

confidence: 99%

Facial Expression as Emotional Diagnostic (FEED): New Opportunities for Tourism and Hospitality (A Literature Review)

Maresville,

PETR

2024

eot

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Facial expressions can be used to understand the emotional needs of tourist travelers. Interpreting facial expressions allows for customizing offers, enhancing emotional engagement, and obtaining customer evaluations. To guide stakeholders in the tourism industry in effectively integrating this technology, this article presents the potential of using facial expressions in tourism. The present approach (Facial Expression as Emotional Diagnostic: FEED) consists of 4 steps: 1) emotional diagnosis, 2) pre-experience customization, 3) emotional engagement during the experience, and 4) customer satisfaction measures. By distinguishing between online and offline situations, we unfold these 4 steps of the FEED process. Further research will address associated technical and ethical challenges, including algorithmic biases and privacy concerns.

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Section: Emotions In the Post-travel Phasementioning

confidence: 99%