Not just an information-delivery tool. An ethnographic study exploring Danish GPs’ perspectives on and experiences with the relational potential of email consultation

Hvidt, Elisabeth Assing; Søndergaard, Jens; Klausen, Maja; Grønning, Anette

doi:10.1080/02813432.2020.1843939

Cited by 17 publications

(18 citation statements)

References 28 publications

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“…According to the Organisation of General Practitioners in Denmark, the e-mail consultation platform is to be used for simple and concrete queries (PLO, 2018). However, as is also found in other Danish studies of e-mail consultations (Assing Hvidt et al, 2020;Møller et al, 2021), we fi nd in our material that the patients' use of the platform does not necessarily adhere to this simple use. Rather, through affi rming their own responsibility in healthcare, making suggestions to the GP, making requests of the GP, and questioning aspects of healthcare, the e-mail consultation platform can become a communicative space used for complex tasks relating to the conduct of the body.…”

Section: Discussionsupporting

confidence: 65%

“Therefore, I would like an allergy test”

Nordtug

Brøgger²,

Møller³

2021

MedieKultur

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Section: Discussionsupporting

confidence: 65%

“Therefore, I would like an allergy test”

Nordtug

Brøgger²,

Møller³

2021

MedieKultur

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“…Current studies (Assing Hvidt et al, 2020;Fage-Butler & Jensen, 2015;Grønning, 2016;Grønning et al, 2020;Laursen et al, under review) have described advantages and disadvantages of digital consultations pertaining to the medium's technological features, analysed the content of digital consultation correspondences, and discussed mediated relational aspects of patient-doctor dyads. Though, while these studies provide important insights of phenomenological value, little is known about how digital consultations condition social interactions when they are used, produced, and interpreted in practitioner-practitioner dyads as an embedded part of the practitioners' everyday working life.…”

Section: Background: Digitalising the Danish Primary Healthcare Sectormentioning

confidence: 99%

Hybrid presence: Integrating interprofessional interactions with digital consultations

Simonsen

2021

Nordicom Review

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Healthcare practitioners struggle to adapt to the changes that new digital media entail for social interactions, but what does the struggle look like, and how is it embedded in these professionals’ everyday experiences? I investigate these questions in this study of how digitalisation conditions social interactions in the context of the Danish medical setting by drawing on ethnographic work. Moreover, via a video-recorded case study, this article shows how two practitioners organise social actions by exploiting features of a digital communication system in a situation where they manage a practical problem. I propose the concept of hybrid presence related to the scientific fields of dialogism and distributed cognition as an explanation of how the participants are capable of immersing themselves with both the digital technology and the social interaction. Hybrid presence thus proves useful in the discussion of how practitioners may struggle with technology.

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“…The econ presents an opportunity for the patient to engage the GP in sensitive or difficult issues without being face-to-face (see also McGeady et al, 2008). The asynchronicity of place afforded by the econ potentially reduces the social constraints of the patient's role (Assing Hvidt et al, 2020;Grønning et al, 2020;White et al, 2004).…”

Section: Maja Klausen and Anette Grønning My Throat "Tickles": Bodies Imentioning

confidence: 99%

My Throat “Tickles”

Klausen

Grønning

2021

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This article investigates the multiple ways in which bodies present themselves in email consultations (econs) between patients and general practitioners (GPs). The data stem from a larger qualitative research project on digital consultation in Denmark, focusing on the 65+ age group. Our analysis departs from a sociotechnical perspective by considering the introduction of the technology in question – the econ between the patient and GP – as creating new challenges and opportunities for participation in and the exchange of communication within this relationship. Our analysis leads to a six-category typology of bodies in affective discourse in econs: sensations, emotions, countings, medication, visuals and movements. The analysis brings together a theoretical perspective, the mutual shapings of the social and technological, with an affective practice-based approach. The econ produces what we call an “unruly data vitality”, as the data are accessed and recombined in the larger digital ecosystem of the Danish primary care sector.

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Not just an information-delivery tool. An ethnographic study exploring Danish GPs’ perspectives on and experiences with the relational potential of email consultation

Cited by 17 publications

References 28 publications

“Therefore, I would like an allergy test”

“Therefore, I would like an allergy test”

Hybrid presence: Integrating interprofessional interactions with digital consultations

My Throat “Tickles”

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