“…The evaluation of patient satisfaction with a nurse led joint replacement review clinic was examined in this study, and is important as seeking consumer opinion can influence service planning and delivery (Bond and Thomas, 1992). Satisfaction with care is a perception which presents a challenge (Fitzpatrick, 1991;Bond and Thomas, 1992) and over recent years there has been an increase in the number of studies, signalling its importance in the field of health care research (Dolinsky and Caputo, 1990;Bond and Thomas, 1992;Hill et al, 1994;Hill, 1997;Garvican et al, 1998;Clendon, 2003;Miles et al, 2002;Moore et al, 2002). Ventura et alÕs (1982) research has indicated that patients will tend to indicate a high level of satisfaction even when this is clearly not the case.…”