“…Nurse managers (NMs) play an integral role in building and sustaining workplaces conducive to improved productivity, cost, quality and timely delivery of health care services (Johnson, Smith, & Mastro, ; Titzer & Shirey, ). Within this context, a host of health care trends co‐exist in Canada, such as rapidly intensifying costs, inefficiencies, lack of consumer‐centeredness and concerns about the overall quality and safety of health care (Fine, Golden, Hannam, & Morra, ; Steed, ).…”