Process models of turnover focus on how people quit; content models focus on why. To integrate these approaches and test whether motives relate systematically to decision processes, we classified 159 leavers using four process types and measured eight content motives for leaving. One key finding was that those who quit with no job alternative had more negative affect than users of other decision types, suggesting affect-driven, impulsive quitting. Results suggest that process-content integration is a fruitful direction for turnover research."Voluntary employee turnover" is one of the most studied behaviors in management research (Griffeth, Hom, & Gaertner, 2000;Hom & Kinicki, 2001;March & Simon, 1958). The many multivariate models and empirical tests within this research stream have greatly enhanced knowledge about quitting. Process models focus on how individuals arrive at their final decisions to quit, while content models focus on why individuals quit organizations. Although there has been some inevitable overlap (e.g., Lee & Mitchell, 1994), current multivariate models focus primarily on explicating either the hows or the whys of turnover, but not on both simultaneously. Process researchers admit that although employees follow specific turnover paths, "Individuals experience unique circumstances when they leave," (Lee, Mitchell, Holtom, McDaniel, & Hill, 1999: 450). Failing to explicate the motivations behind these circumstances and link them with decision processes leaves a blind spot in researchers' view of turnover (e.g., Griffeth & Hom, 1995).Specifically, little research has focused on whether different motives systematically relate to different types of decision processes. Because "turnover motives" initiate "turnover decision processes" (e.g., Mobley, 1977), certain motives may cause certain types of processes to occur more frequently than others. For instance, attraction to another job could stimulate a rational, comparative process, while strong anger toward an abusive supervisor could cause a reflexive, nonrational process. If research shows that motives and processes are systematically related, researchers could build "motive by process" models that would provide more precise and accurate descriptions and that would stimulate integrative empirical research.The purpose of this study was to further such process-content integration by proposing and testing hypotheses that relate turnover motives to turnover decision processes. As a precursor to such process-content integration, though, researchers must have a complete view of what motives and decision processes should be integrated. However, important constructs have been overlooked in content and process models (Mitchell, Holtom, Lee, Sablynski, & Erez, 2001;Steel, 2002). Thus, to try to avoid deficiency, we first summarize or synthesize parameters from both process and content turnover models more fully than previous studies have done.
TURNOVER MODELS Turnover Process Research: The HowsDespite the existence of other important contributions (e.g., ...