Nurturing organisational resilience through knowledge management: a qualitative inquiry of parastatals

Mafabi, Samuel; Kabagambe, Francis Comet

doi:10.1108/crr-06-2021-0024

Cited by 4 publications

(4 citation statements)

References 23 publications

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“…Interpretivism enables the researcher to obtain understanding about the phenomenon through interactions with participants (Manroop, 2017). This is in line with Mafabi and Kabagambe’s (2021) assertion that “reality is in the minds of the people”, hence the need to tap into their perceptions. The authors then used a qualitative methodology through in-depth interviews to obtain knowledge about relational people management.…”

Section: Methodssupporting

confidence: 80%

“…According to Smith (2012), context gives the prevailing situation that needed to be changed, actions comprise of the activities to overcome the challenges, results consist of the outcomes and lessons are the learning points drawn from the story. As indicated by Mafabi and Kabagambe (2021), these respective themes became the unit of analysis. The initial coding was done by the lead researcher which was later confirmed by the entire research team during several meetings.…”

Section: Discussionmentioning

confidence: 99%

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Theorizing relational people management in micro enterprises: a multi-theoretical perspective

Nalweyiso

Mafabi

Kagaari

et al. 2022

JWAM

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PurposeThis paper offers a theoretical explanation to a positive story of a micro enterprise found in Uganda, an African developing country that has successfully managed workplace relationships, its survival and good performance. Specifically, the paper examines multiple theories to explain the practice in this enterprise.Design/methodology/approachThe study uses storytelling, a form of narrative inquiry embedded in qualitative methodology. Based on in-depth interviews with the owner-manager and employees, a story was developed detailing their practical experience while focusing on the context, actions, results and lessons.FindingsFindings reveal that micro enterprises that allow free generation of ideas across all levels with optimistic people who reciprocate and work together, create a friendly work atmosphere with support for one another, amicably resolve conflicts and build trust. More so, several theories that include: Social Exchange Theory, Relational Cohesion Theory, Complex Adaptive Systems Theory and Cultural Historical Activity Theory, explain the manifestations of relational people management in micro enterprises.Originality/valueThis paper is unique in its use of a positive story showing a practical experience of how workplace relationships are managed in a micro enterprise found in Uganda, an African developing country. In addition, a multi-theoretical perspective is used to explain the manifestations in the story which may be novel in the study context. Thus, a conceptual model is proposed depicting generalized reciprocity, positive emotions, generative leadership and relational agency as antecedents of relational people management with relational agency again mediating the other relationships.

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Section: Methodssupporting

confidence: 80%

Section: Discussionmentioning

confidence: 99%

Theorizing relational people management in micro enterprises: a multi-theoretical perspective

Nalweyiso

Mafabi

Kagaari

et al. 2022

JWAM

Self Cite

View full text Add to dashboard Cite

show abstract

“…According to Smith (2012), context gives the prevailing challenges, actions entail what was done to overcome the challenges, results consist of the outcomes and lessons are the learning points drawn from the story. These themes became the unit of analysis (Mafabi and Kabagambe, 2021). The initial coding was done by the main author and later confirmed by the rest of the authors to eliminate bias from the coding process (Strauss and Corbin, 1990).…”

Section: Discussionmentioning

confidence: 99%

Psychological well-being of small enterprise employees: a multi-theoretical perspective

Tabala,

Munene,

Kagaari

et al. 2023

IJOA

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Purpose This paper aims to suggest a multi-theoretical explanation using a success story to explain psychological well-being (PWB) among employees of K.C, a small enterprise found in Uganda, a developing country in Africa. Design/methodology/approach The study used qualitative methodology. Based on in-depth interviews with K.C employees, a story was developed describing the practical experience, focusing on the context, actions, results and lessons learnt. Regarding the sample size, the saturation point was attained on the seventh participant. Findings Findings reveal that employees that possess psychological capital set targets and generate avenues that allow them to achieve set goals, with personal initiative that makes them proactive to accomplish work tasks and individual adaptability that enables them to adjust their emotions and behavior to fit in a complex working environment, which makes them to think, feel and act positively. Furthermore, several theories, including broaden and build, personal initiative and complex adaptive systems theory, explain the manifestations of PWB of employees in small enterprises. Research limitations/implications The study was limited by focusing on the context of a small enterprise. Future research may investigate other study contexts whose findings might be different. In addition, the study being hypothetical lacked statistical testing. It would be a meaningful effort if future studies statistically tested the suggested model. Irrespective of the limitations, the findings of this study remain significant. Practical implications In practice, employees may replicate these findings to nurture PWB which eventually contributes to enterprises’ success. This could provide answers to the psychological challenges experienced by employees of small enterprises, especially in the African developing countries like Uganda where this is a major challenge. Specifically, the workers of K.C enterprise may depend on their PWB to deal with workplace challenges and sustain the enterprise’s performance. Social implications Socially, there is need to embrace positive social relationships among employees at the work place which will translate into well-being of society. Originality/value This paper is exceptional because it uses a success story showing practical experiences of how PWB of employees in small enterprises is nurtured in Uganda. In addition, a multi-theoretical perspective is used to explain the manifestations in the story, which is the greatest contribution of this paper. Further, a conceptual model is still proposed, depicting psychological capital, personal initiative and individual adaptability as antecedents of PWB.

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“…KM helps to nurture organizational resilience in many ways in the information resilience society. Many studies have found that there is a significant relationship between KM and organizational resilience e.g., KM and organizational resilience (Mafabi, Munene & Ntayi, 2012), nurturing organizational resilience through KM (Mafabi & Kabagambe, 2021). Effective KM (systematic acquisition, creation, sharing, storing, and use of knowledge) leads to innovation, success and competitiveness (Nonaka & Takeuchi, 1995; Darroch, 2005).…”

Section: Knowledge Management Strategies In An Information‐resilient ...mentioning

confidence: 99%

Knowledge Management in anInformation‐ResilientSociety

Luo

Allen

Hofman

et al. 2022

Proceedings of the Association for Information Science and Tech

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The speed of change is increasing at a dynamic pace particularly in the field of information science. While the speed of change is not a variable that can be manipulated, we can begin to harness knowledge management processes and theories to better embrace change and build an information‐resilient society to recover from the damage caused by public crises. The panelists discuss the challenges that the society is facing during a public crisis and the KM needs in the crisis scenarios. Then interact with the audiences to share their thoughts and explore possible knowledge management strategies in an information‐resilient society.

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Nurturing organisational resilience through knowledge management: a qualitative inquiry of parastatals

Cited by 4 publications

References 23 publications

Theorizing relational people management in micro enterprises: a multi-theoretical perspective

Theorizing relational people management in micro enterprises: a multi-theoretical perspective

Psychological well-being of small enterprise employees: a multi-theoretical perspective

Knowledge Management in anInformation‐ResilientSociety

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