O serviço de disponibilização de e-books pelas bibliotecas universitárias: análise do ponto de vista da gestão de operações de serviços.

Abstract

Academic brazilian libraries seek to provide access to electronic books (e-books), however, the use of e-books are less than expected in libraries, which brings us to the research problem: there would be problems in the production of service of availability of e-books in the academic library that affect the use of e-books in