Observer-rated rapport in interactions between medical students and standardized patients

Rapport in distance education

“…The literature on rapport has come largely from contexts of psychology (e.g., Bernieri et al, 1996;Tickle-Degnen & Rosenthal, 1990), the medical and counselling field (e.g., Barnett, 2001;Gaglio, Nelson, & King, 2006;Hall et al, 2009), and marketing (e.g., DeWitt & Brady, 2003;DeWitt & Liu, 2002;Gremler & Gwinner, 2000;Macintosh, 2009aMacintosh, , 2009b.…”

IRRODL Volume 13, Number 1

“…The literature on rapport has come largely from contexts of psychology (e.g., Bernieri et al, 1996; Tickle-Degnen & Rosenthal, 1990), the medical and counselling field (e.g., Barnett, 2001;Gaglio, Nelson, & King, 2006;Hall et al, 2009), and marketing (e.g., DeWitt &Brady, 2003;DeWitt & Liu, 2002;Gremler & Gwinner, 2000;Macintosh, 2009aMacintosh, , 2009b.…”

“…It is therefore a mutual phenomenon characterized by mutual attentiveness (Tickle-Dengen & Rosenthal, 1990), mutual respect (Kyriacou, 2009), mutual openness (Granitz et al, 2009), mutual attention (Hall, Roter, Blanch, & Frankel, 2009), and mutual understanding (Carey et al, 1988). The mutual attention, however, must be positive or harmonious in nature.…”

“…"Smooth and efficient interactional coordination" (p. 288) occurs when individuals know one another and are able to adopt one another's perspective. In a study of rapport between medical students and patients, Hall et al (2009) …”

Understanding rapport-building in investigative interviews: Does rapport's effect on witness memory and suggestibility depend on the interviewer?

“…Although there is no consensus definition for rapport-building across all settings (i.e., therapeutic, sales, medical and interviewing; Hall, Roter, Blanch & Frankel, 2009), rapport has been generally defined as a "harmonious, sympathetic connection to another" (Newberry & Stubbs, 1990, p. 14). Rapport does not characterize an individual or personality trait, but rather only has meaning as a description of the interactions of a group or dyad (Abbe & Brandon, 2013;Tickle-Degnen & Rosenthal, 1990).…”