Obtaining consumer feedback as a means of evaluating school psychology intern performance

Abstract

A systematic procedure for gathering accountability data on interns is described. The consumer feedback system for interns was used to supplement other accountability procedures already in place in the internship. The system involved soliciting feedback, through a questionnaire, from teachers, parents, and students with whom interns worked. The development, implementation, and utilization of such a system are explained, and the drawbacks of consumer satisfaction methods are explored. The benefits of this system to interns and trainers are presented. An illustration is provided to show how group and individual intern data can be used to improve skill development during the internship experience.

The Status of Program Evaluation Expectations in State School Counselor Certification Requirements

“…Additional possibilities for enhancing the evaluation training of pre-service school counselors are offered by Fairchild (1985), who recommends integrating program evaluation activities into the practicum and internship experiences of school counselors. This would compliment formal course work by further connecting training in program evaluation with the practice of school counseling.…”