Obtaining Patients' Views of Nursing Care to Inform the Development of a Patient Satisfaction Scale

Thomas, Lois H; MacMillan, John; McColl, Elaine; Priest, Jonathan; Hale, Claire; Bond, Senga

doi:10.1093/intqhc/7.2.153

Cited by 52 publications

(56 citation statements)

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“…These codes formed the basis of the multiple regression analysis. Thirdly satisfaction scores collected at 12 weeks were based on an algorithm score comparing the experience and satisfaction with care (Thomas and MacMillan, 1995). Questions were first re-coded to reflect scores from 0-6, the questions were then summed and divided by the number of validly answered scores within that question.…”

Section: Methodsmentioning

confidence: 99%

Evaluation of nurse-led follow up for patients undergoing pelvic radiotherapy

et al. 2001

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Summary This study reports results from a randomised controlled trial of nurse-led care and was designed to determine whether nurse-led follow up improved patients morbidity and satisfaction with care in men treated with radical radiotherapy for prostate and bladder cancer. The aim was to compare outcomes in terms of toxicity, symptoms experienced, quality of life, satisfaction with care and health care costs, between those receiving nurse-led care and a group receiving standard care. The study population was of men prescribed radical radiotherapy (greater than 60 Gy). Participants completed self-assessment questionnaires for symptoms and quality of life within the first week of radiotherapy treatment, at week 3, 6 and 12 weeks from start of radiotherapy. Satisfaction with clinical care was also assessed at 12 weeks post-treatment. Observer-rated RTOG toxicity scores were recorded pre-treatment, weeks 1, 3, 6 and 12 weeks from start of radiotherapy. The results presented in this paper are on 115 of 132 (87%) of eligible men who agreed to enter the randomised trial. 6 men (4%) refused and 11 (8%) were missed for inclusion in the study. Data were analysed as a comparison at cross-sectional time points and as a general linear model using multiple regression. There was no significant difference in maximum symptom scores over the time of the trial between nurse-led follow-up care and conventional medical care. Differences were seen in scores in the initial self assessment of symptoms (week 1) that may have been as a result of early nursing intervention. Those men who had received nurse-led care were significantly more satisfied (P < 0.002) at 12 weeks and valued the continuity of the service provided. There were also significant (P < 0.001) cost benefits, with a 31% reduction in costs with nurse-led, compared to medically led care. Evidence from this study suggests that a specialist nurse is able to provide safe follow up for men undergoing radiotherapy. The intervention focused on coping with symptoms, and provided continuity of care and telephone support. Further work is required to improve the management of patients during and after radiotherapy.

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Section: Methodsmentioning

confidence: 99%

Evaluation of nurse-led follow up for patients undergoing pelvic radiotherapy

et al. 2001

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“…De plus, la relation amicale et l'humour entre le personnel soignant et l'usager ont également un impact sur la satisfaction (McColl et al, 1996;Owens & Batchelor, 1996), de même que certaines qualités infirmières telles l'empathie et l'attention dont elles font preuve à l'égard de l'usager (Marsh, 1999;McColl et al, 1996;Thomas et al, 1995). Enfin, d'autres qualités infirmières telles l'efficience, la sympathie, le dévouement et le calme contribuent également à la satisfaction des usagers en matière de soins et services de santé (Eriksen, 1995;Greeneich, 1993;McColl et al, 1996).…”

Section: La Satisfactionunclassified

“…Le premier facteur lié à l'aspect technique des soins correspond à la compétence et à l'expertise professionnelles et fait référence aux connaissances générales du personnel soignant à l'égard des besoins des usagers, des maladies et des traitements (Marsh, 1999;McColl et al, 1996;Thomas et al, 1995 interaction (Arnetz & Arnetz, 1996;Doering, 1983;Marsh, 1999;McColl et al, 1996;Perla, 2002).…”

Section: La Satisfactionunclassified

“…De même, la capacité des infirmières à dépister rapidement le problème principal de l'usager et la nature de ses attentes tout en expliquant les alternatives ou en fournissant les informations reliées aux soins, aux diagnostics, aux examens et aux évaluations en termes clairs et compréhensibles ont également une influence sur la satisfaction des usagers (Arnetz & Arnetz, 1996;Boudreaux et al, 2003;Doering, 1983;McColl et al, 1996;Morin, 1999;O'Connel, Young, & Twigg, 1999;Prévost & Fafard, 1997;Thomas et al, 1995;Walsh & Walsh, 1999). Enfin, d'autres facteurs sont également liés à l'aspect professionnel et technique des soins tels la ponctualité des intervenants, l'information donnée sur les mécanismes de plaintes, l'utilisation de technologies de pointe par le personnel soignant et la capacité d'assurer le suivi en matière de conseils et de références (RRSSS de Montréal-Centre, 2001).…”

Section: La Satisfactionunclassified

“…Certains facteurs organisationnels comme la qualité de la nourriture, le bruit et l'environnement physique ont une influence sur la satisfaction des attentes de base des usagers (Arnetz & Arnetz, 1996;Doering, 1983;McColl et al, 1996;Thomas et al, 1995). De même, des facteurs tels l'accessibilité aux soins et aux services en lien avec les horaires et la disposition géographique d'un établissement de santé ont également un impact sur la satisfaction (Arnetz & Arnetz, 1996;Marsh, 1999;Roberge et al, 2002;RRSSS de Montréal-Centre, 2001).…”

Section: La Satisfactionunclassified

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Quality nursing care for hospitalized patients with advanced illness: Concept development

Izumi

Baggs

Knafl

2010

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The quality of nursing care as perceived by hospitalized patients with advanced illness has not been examined. A concept of quality nursing care for this population was developed by integrating the literature on constructs defining quality nursing care with empirical findings from interviews of 16 patients with advanced illness. Quality nursing care was characterized as competence and personal caring supported by professionalism and delivered with an appropriate demeanor. Although the attributes of competence, caring, professionalism, and demeanor were identified as common components of quality care across various patient populations, the caring domain increased in importance when patients with advanced illness perceived themselves as vulnerable. Assessment of quality nursing care for patients with advanced illness needs to include measures of patient perceptions of vulnerability.

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Obtaining Patients' Views of Nursing Care to Inform the Development of a Patient Satisfaction Scale

Cited by 52 publications

References 0 publications

Evaluation of nurse-led follow up for patients undergoing pelvic radiotherapy

Evaluation of nurse-led follow up for patients undergoing pelvic radiotherapy

Mesure et évaluation de la satisfaction des usagers qui ont fréquenté l'hôpital de jour du Centre Cléophas-Claveau /

Quality nursing care for hospitalized patients with advanced illness: Concept development

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