Offence and morality: Pragmatic perspectives

Haugh, Michael; Kádár, Dániel Z.; Reiter, Rosina Márquez

doi:10.1016/j.langcom.2022.07.005

Cited by 5 publications

(1 citation statement)

References 39 publications

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“…Traditionally, the focus in impoliteness scholarship was on the linguistic forms and interactional patterns that can cause offence and instigate aggression. Yet, the way in which offence might be taken or how it should generally be conceptualized has received little attention in the field so far (Haugh et al, 2022: 119). One of the few exceptions is Culpeper (2011), who envisages the term impoliteness as covering both offence causing and taking.…”

Section: Offence Transgression and Moral Conflictmentioning

confidence: 99%

‘Relatively civilized, relatively European’: Offence and online (de)normalization of media racism

Altahmazi

Abid²

2023

Discourse & Society

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The paper explores the interplay of offence, (de)normalization and moral conflict triggered by media racism. The paper is premised on the assumption that public interventions to moral transgressions occasion moral conflicts in which transgressions can be (de)normalized through impoliteness, more specifically the acts of offence taking and causing. A YouTube video discussing the racist media coverage of the Ukrainian refugee crisis was analyzed along with a sizable amount of related user-generated comments. The analysis showed that offence taking and offence causing have morally restorative and (de)normalizing functions in moral conflict. This highlights the fact that the relationship between morality and impoliteness is much more complex than is usually theorized, wherein impoliteness is often perceived as a morally norm-disruptive behavior or a negatively valenced evaluation thereof. Not only can impoliteness be morally justified in moral conflicts, it can also be a necessary form of restorative public intervention. This necessitates greater attention to (de)normalization in (im)politeness theorizing.

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Section: Offence Transgression and Moral Conflictmentioning

confidence: 99%

‘Relatively civilized, relatively European’: Offence and online (de)normalization of media racism

Altahmazi

Abid²

2023

Discourse & Society

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Understanding complaints: the role of moral transgressions in e-commerce interactions

Huang,

Liu

2025

Humanit Soc Sci Commun

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“We are completely stunned”

Díaz-Muñoz,

Maíz-Arévalo

2024

JLAC

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The relationship between service providers and guests has changed due to online platforms like Airbnb, which allow for a more direct contact between them. Although most responses to guests’ reviews tend to be positive and even include relational work strategies (Bridges and Vásquez 2018; Hernández-López 2019), verbal aggression is also performed (Hopkinson 2018). This study aims to focus on explicit and implicit aggressive responses to negative reviews on Airbnb in English and Spanish, with special attention to corrective facework strategies to repair the hosts’ face loss (Guerrero et al. 2014; Maíz-Arévalo 2019). Thus, 200 responses to negative reviews were gathered and analysed qualitatively, considering the strategies intended to mitigate potential face threat and to revert the situation. It was found that most of the hosts’ responses in the Spanish dataset aimed at repairing their own face within the community, while their English counterparts acknowledged negative reviews and apologised more often.

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Offence and morality: Pragmatic perspectives

Cited by 5 publications

References 39 publications

‘Relatively civilized, relatively European’: Offence and online (de)normalization of media racism

‘Relatively civilized, relatively European’: Offence and online (de)normalization of media racism

Understanding complaints: the role of moral transgressions in e-commerce interactions

“We are completely stunned”

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