“…Similarly, in community supervision of sex offenders in England and Wales, officers give priority to their rehabilitative ideals and practices via motivational and transformational interventions, in contrast with the current institutional focus on risk management, and public protection (Digard, 2014). Similar patterns are observed in prisons: Nielsen and Kolind (2016) report that the fuzzy identity of drug‐dependent inmates – halfway between client and offender – seems to alter the perceptions and practices of Danish prison officers: rather than maintaining a strict adherence to rules and non‐fraternization, they soften their views on punishment and promote a therapeutic, relaxed and respectful approach during interactions in cells (see also Baglivio et al, 2015; Ballucci, 2012; Clear, Harris, & Baird, 1992; Flory, May, Minor, & Wood, 2006; Fulton, Stichman, Travis, & Latessa, 1997; Healy, 2012; Lindquist & Whitehead, 1986a, 1986b; Morash, Kashy, Smith, & Cobbina, 2016; Persson & Svensson, 2012; Waters, 1988). These studies suggest that prison and probation officers often act as citizen‐agents, privileging their own approaches to frontline work over established procedures and bureaucratic rules.…”