“…Indeed, the strategic management of police complaints and misconduct can be used as a ‘… litmus test of public perception of police in general’ (Ratcliffe, Biles, Green, & Miller, 2005, p. 71). Improving the confidence that the public has in its law enforcement bodies is a major goal of such organisations (Gottschalk & Stedje, 2010; Hunter, 1999; Prenzler, 2011; Ransley, Anderson, & Prenzler, 2007; Waters & Brown, 2000).…”